Providing support, installations and maintenance of both hosted and onsite phone systems. Part of a support team which offers its customer base with 5 star customer service. Also provide assistance and installations of broadband services, including router and network switch support. Have also done IT support during my time at Yoozoom, from Windows XP to Windows 10. Windows Server 2003 to Windows Sever 2019.Passed the MS-720 Microsoft Teams Voice Engineer exam in August… Show more Providing support, installations and maintenance of both hosted and onsite phone systems. Part of a support team which offers its customer base with 5 star customer service. Also provide assistance and installations of broadband services, including router and network switch support. Have also done IT support during my time at Yoozoom, from Windows XP to Windows 10. Windows Server 2003 to Windows Sever 2019.Passed the MS-720 Microsoft Teams Voice Engineer exam in August 2020.Experience with the Broadsoft phone system platform provided by BT. Also got experience with Wildix and Asterisk platforms as well.Recently tasked with Managing Microsoft clients with Azure and 365. Also mange Ubiquiti Wireles networks for clients, maintenance Wireless networks and maintaining the firmware stays up to date. Show less

• Hardware support• Software support• Server support• Windows XP• Windows 7• Windows 8• Windows 10• Windows Server 2003• Windows Server 2008/2008 R2• Windows Server 2011• Windows Server 2012/2012 R2• Mac OS knowledge• Web design knowledge• Active directory knowledge• Network support• Remote support• Router support

• Providing telephone support to Installers who use the Toriga Website to order boilers• I also had some involvement in administration work, such as creating and editing accounts on the Toriga website• Providing e-mail support to Installers, and answering questions on eligibility• I also had a slight involvement in auditing jobs which have been recorded on the Toriga website, such as checking all the correct customer documents were correct, and within date

• Hardware Installations• Imaging PCs via Ghost Image• Software Installations such as Office 2007 and Adobe Acrobat 10• Telephone calls both internal and external• Handling both first and second line support calls• Logging calls via BMC call logging system• Working with BES system, building Blackberrys via user BES accounts• Used Active Directory to unlock accounts, change passwords and amend user account information• Partly involve with networking, such as brand… Show more • Hardware Installations• Imaging PCs via Ghost Image• Software Installations such as Office 2007 and Adobe Acrobat 10• Telephone calls both internal and external• Handling both first and second line support calls• Logging calls via BMC call logging system• Working with BES system, building Blackberrys via user BES accounts• Used Active Directory to unlock accounts, change passwords and amend user account information• Partly involve with networking, such as brand office network set up and Cisco router/switches configuration Show less