• Successfully managed store closure and reopening after complete rebuild & refit.• Managing, motivating, and developing a team of Customer Assistants and Deputy Store Managers and creating an environment of RESPECT and TRUST.• Recruiting and developing best in class talents to ensure the long-term success for the business.• Striving for customer satisfaction by always aiming to exceed customer expectations and creating a customer-centric culture.• Leading employees in the planning, implementation, and execution of operating and merchandising initiatives to ensure the delivery of all KPIs.• Managing point of sale processes, including cash, card & credit transactions.• Controlling overheads and operational costs.• Maximising sales performance on every product. • Controlling stock loss, wastage, and inventory.• Ensuring correct prices are always displayed throughout store.• Always ensuring full availability across the entire product assortment and adequate colleague levels.• Ensuring the best results from company audits.• Ensuring store legal compliance.• Delivering excellent store standards across merchandising, service and housekeeping.

• Supported Store Manager in the day-to-day operations of the store.• Achieved all development milestones and profitability goals.• Increased customer satisfaction by delivering best in class service.• Managed, motivated, and developed the store team - led by example.• Monitored and maintained excellent shop floor standards.• Ensured adequate stock levels are always maintained.• Prepared and managed cash office operations.

• Over 11 years working for Tesco Ireland I was able to work as a Line Manager across various departments in Dublin and Co. Meath stores. I have successfully led retail employees and store performance as a manager in the roles of:Grocery ManagerStock Control ManagerFresh Food ManagerNon-Food ManagerCustomer Service ManagerCounter ManagerRefit Manager • During my time working as a Refit Manager, I was involved in a number of store refits & new store openings where I have efficiently managed projects and operations to guarantee a successful store re-opening.