Martin Kølbæk

Martin Kølbæk Email and Phone Number

Chief Customer Service and Trade Ops Officer @ Bits of Gold
Ramat Gan, IL
Martin Kølbæk's Location
Ramat Gan, Tel Aviv District, Israel, Israel
Martin Kølbæk's Contact Details

Martin Kølbæk work email

Martin Kølbæk personal email

n/a
About Martin Kølbæk

I'm a driver of change with an entrepreneurial heart and a desire to break things. I thrive in a dynamic environment where I help to define the tasks and solutions - be they creative, strategic or hands on.

Martin Kølbæk's Current Company Details
Bits of Gold

Bits Of Gold

View
Chief Customer Service and Trade Ops Officer
Ramat Gan, IL
Website:
bitsofgold.co.il
Employees:
40
Martin Kølbæk Work Experience Details
  • Bits Of Gold
    Chief Customer Service And Trade Ops Officer
    Bits Of Gold
    Ramat Gan, Il
    View
  • Coinmama
    General Manager
    Coinmama Jan 2024 - Present
    View
  • Coinmama
    Vp Payments
    Coinmama Sep 2019 - Jan 2024
    Tel Aviv Area, Israel
    • Built a team to manage fraud risk, payment conversion and operations• Improved checkout conversion by 25%• Managed and reduced fraud rates by 60%• Recovered 80% of financial losses caused by disputes• Lead Coinmama to implement 15 payment methods across 7 providers• Implemented and managed multiple ML fraud models• Reduced variable costs of payment service providers by 40%
    View
  • Coinmama
    Vp Support
    Coinmama Dec 2016 - Sep 2019
    Tel Aviv Area, Israel
    • Scaled customer service during 10X growth from 1 to 12 people• Implemented CPX and NPS to foster a customer-centric culture• Transitioned the company to Google Suite, Jira and OKRs• Redesigned the website based on customer feedback• Managed incident resolution in operations• Achieved 93% CSAT score
    View
  • Coinmama
    Customer Service Manager
    Coinmama Aug 2016 - Dec 2016
    Tel Aviv Area, Israel
    • Moved service desk to Zendesk and launched chat support• Built Help Center with 100 articles to deflect 20% of inbound requests
  • Golf Metrics Ie Ltd.
    Director Of Product Marketing
    Golf Metrics Ie Ltd. Oct 2014 - Mar 2016
    Denmark
    • Helped design and test a shot-tracking device for golf• Delivered a dozen graphic designs for web, tablet and mobile• Spent 6 months on the roads in Ireland and USA selling the platform to clubs, organizing tournaments and talking to customers
  • Quinyx
    Regional Marketing Director
    Quinyx Nov 2013 - Oct 2014
    Denmark
    • Managed AdWords, SEO and Dynamics CRM• Built and ran exhibition booths• Did 5 print and email campaigns to 20 retailers
    View

Martin Kølbæk Education Details

Frequently Asked Questions about Martin Kølbæk

What company does Martin Kølbæk work for?

Martin Kølbæk works for Bits Of Gold

What is Martin Kølbæk's role at the current company?

Martin Kølbæk's current role is Chief Customer Service and Trade Ops Officer.

What is Martin Kølbæk's email address?

Martin Kølbæk's email address is ma****@****d.co.il

What schools did Martin Kølbæk attend?

Martin Kølbæk attended Copenhagen Business School, The Danish Royal Guard, Kildegård Gymnasium.

Who are Martin Kølbæk's colleagues?

Martin Kølbæk's colleagues are Mariel Meresman, Liat Leon Stern, Raphael Erwitz, Amir Levy, Hadas Goren, Eyal Moscovici, Eliran Asraf.

Not the Martin Kølbæk you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.