Complex management of development, optimization and support of existing and new applications.- Control of changes and complete application lifecycle.- Application management on the technical side as well as business side.- Keeping track of trends in the market and coming up with ideas for improvement and optimization.- Managing and controlling application vendor portfolio.- Managing relevant business processes and leading local and international IT projects.- Access management.- Licensing management.- Team coordination and management of a subordinate developer and his tasks.- Training colleagues across company with support provision.MS SQL server and databases management- Maintenance of server, access, scheduled jobs...- Databases maintenance - backup, restore, creation...- Troubleshooting database related problems and incidents. - SQL query tuning for BI analysis in coordination with internal analyst.

Providing ServiceNow integration and consultancy on ITSM process improvements and usage.- Transformation of data in ServiceNow- Implementation of cases in ServiceNow- Configuration of Service Catalog - Following ITIL and StartNow methodology - Development of ServiceNow Service Portal and Service Catalog- Configuration and implementation of Service Catalog Items and Request fulfillment workflows, Knowledge Management implementation and customization

Providing professional services and monitoring for different customers using TP.NET complex retail solution.- Setup and creation of monitoring- Setup, configuration and implementation/releases of solution (application)- Working with wide set of tools, applications and environments (Unix/Windows, MS SQL/Oracle, command line/GUI, scripts…)- 3rd level planning and solving Group - Complex administration of central environment with relation to thousands of endpoints- Setup of new customers- Fulfilling nonstandard customer requirements – analysis, implementation, …- Business analyses- Using and improving company internal tools- Configuration management- Continual improvements of solution- Knowledgebase management- Knowledge transfer to lower levels of support- Task automation- Change management – input for changes, CAB attendance, change execution- Incident management – Troubleshooting of advance issues, driving resolution of major issues- Problem management – creation and resolution of problem, root cause analysis, known error documentation

Projects in transportation (airline) industry IT services. Middleware support, application development and project management.Projects:02/2011 – 10/2013: Second level support and development- Monitoring of machines systems and applications- Solving incidents or coordinating incident resolution- Development of Tibco processes / applications5/2012 – 10/2013: Problem manager- Maintaining overview of middleware state and threats- Checking system (events and incidents) for possible problems- Communication with customer - Coordination of problem resolution2/2013 – 10/2013: Quality management- Searching for quality threats- Improving quality of service delivery- Checking level of delivered quality10/2013 – 10/2014: Third level support for TIBCO components- Solving incidents or coordinating incident resolution- Deployment of Tibco processes / applications- Troubleshooting of Tibco processes / applications01/2014 – 10/2014: ITIL processes setup and management- ITIL processes setup (problem, change, incident management)- Change management execution as change manager- Coordination of production support02/2014 – 10/2014: Project manager support- Organize meetings.- Attend meetings and keep notes on decisions, tasks and open items.- Ensure resolution of open items and timely delivery of tasks.- Limited project management tasks under supervision of leading project manager