I manage the Field Service department across the island of Ireland. I oversee high-performance service teams who provide ultrapure water to the Laboratory, Healthcare, Diagnostics, Microelectronic, Pharmaceutical and other sectors.Key Responsibilities:Expand and retain a high-performance Field Service TeamGrow service revenues across our Industrial/Laboratory customer baseDeliver ‘Excellence every day’Operational:Day-to-day running of the Service Business Unit as well as supporting Project roll-outs Technical Services to develop 5-year plans for all customers with an emphasis on upgrading obsolete equipmentImplement a standard/uniform approach to the service provided aligning initiatives across the Field Service TeamEnsure all tasks are carried out in accordance with current best practices and complying with all relevant standardsDevelop and oversee interdepartmental collaboration during all stages of the project processProvide an End of Project roundupEnsure objectives are met and to provide feedback on outcomes as well as develop a plan of action with the relevant TeamsIdentify opportunities for the growth of the Service BusinessHR:Talent DevelopmentFuture Planning and Training requirementsTalent Development structure and grading reviewsHR initiatives:Recruitment Training and talent developmentPerformance managementTime and AttendanceCustomer service and development:Primary Contact with Key ClientsEstablish and maintain relationships with new and existing customersDeveloping methods, guidelines, and policies to facilitate efficient service deliveryProvide the highest level of expertise to customers, keeping up to date with Products and Service offeringsHandle and log all customer complaintsEnsure that best practices and quality standards are always adhered toInitiate and implement appropriate systems to monitor and control the effectiveness and efficiency of team performance

I manage the industrial service team's daily operations and strive to deliver "Excellence every day and provide the highest level of expertise to customers.Responsibility for the service team's performance and ensure that best practice and quality standards are met at all times. I ensure strict adherence to escalation procedures for supported equipment.Drive continuous talent development and service excellence across the service team.Responsible for the performance of the industrial service team.I aim to forge strong collaborative relationships with customers and colleagues and deliver excellent service and support to both at all times.

Some of the tasks I carry out as Service Operations Team Lead are:Strategic contact point for key clients, Advanced technical support to clients and internal teams, Ensure efficient, timely completion and handover of engineering projects, Ensure the service team operates to and exceeds at meeting it’s various KPIs, Initiate and implement appropriate systems to monitor and control the effectiveness and efficiency of team performance to ensure objectives are met and to provide feedback to the Service Operations Manager, Identify and implement tailored training plans for all team members to enable them to fulfil their potential, Organise and attend regular client meetings, Escalate technical and quality items to the various departments, Participate in and carryout system and personnel auditing to ensure adherence to quality and safety procedures.

Service and Commissioning Engineer for Veolia Water Technologies who specialise in delivering water treatment technologies and solutions to the Pharmaceutical, Biotechnology, Food and Beverage and Healthcare Industries. As a Service and Commissioning Engineer I install, commission, validate and service water treatment plant.Pre-treatment: multimedia, organic scavenger, activated carbon, softener and de-gasser technologiesGeneration: ultrafiltration, reverse osmosis, distillation, deionisation, electro-deionisation Distribution: storage tanks, pumps, instrumentation, samplingAs an experienced electrician having knowledge and experience in instrumentation and automation has been beneficial in fulfilling the above role (troubleshooting during commissioning, breakdown and preventative maintenance) to the high standard expected by our customers.

• Building maintenance and repairs both electrical and non-electrical• Advise clients on preparation of project estimations and tenders• IT maintenance• Fault-finding, diagnostics and repairs of electrical goods• Panel building & control wiring • PAT Testing of applicable tools• Design assembly and wiring of emergency lighting luminaries

• Design of electrical distribution / control panels • Site surveying of electrical panels• FLIR thermal imaging of equipment• Compilation of advisory maintenance reports and consultation on preventative maintenance• Examples of customers include: Veolia Water, GlaxoSmithKline, Pfizer

• Management of all resources (labour, tools etc). • Quality control• Ensure adherence to statutory requirements.• Record keeping (timesheets, wages, billing etc.)• Monitoring of KPI’s• Examples include: Ballincollig Shopping Centre, Blackpool Retail Park, Granger Sawmills

• Installation of electrical systems• Faultfinding• Technical support & training on use of equipment