Martin M. Email and Phone Number

I ensure that all ICT provision across both school campuses provides excellent support for staff, students, parents and other stakeholders in their use of all school systems, providing a high quality and efficient support process for all users. I lead the support of ICT services for Solihull School across both school campuses. I have a strong customer service focus in supporting the staff, assisting them in their primary aim of delivering an excellent teaching and learning experience for pupils.I ensure they are fully aware of teaching and learning need by attending T&L meetings wherever possible and regularly going into departments to understand specific needs and challenges. I ensure that some of their team are designated and trained to support the use of non -subject specific software and coach and work with teachers, e.g. MS Office applications, One Note, Teams, etc. I line manage all technical support staff across both sites, ensuring that the standard of ICT support & commitment to customer service is high across the team.I also have experience of teaching ICT at the lower year groups across the school, stretching and developing individuals, making sure they are on target and continually coaching students & improving their skills.

I was responsible for the network infrastructure and ICT services that operate within Shireland Collegiate Academy. Ensuring efficient and effective day to day running of the department. Ensuring the network integrity and complete disaster recovery policies were in place.In addition to this, I oversaw the ICT Operations of three other Primary schools within the West Midlands area. I lined manage six technical staff including mentoring junior members of the team.

I was responsible for all aspects of the IT systems at NDC Consultants Ltd, this included the development, and planning.I oversaw the budgetary requirements for the business.I was responsible for the Design, Management and Implementation of the IT Systems and Architecture. I was also in control of maintaining existing LOB systems, and was responsible for Data Protection within the company.Identifying and implementing new IT strategies.I supported satellite offices throughout the UK, mobile workers, external contractors and customers.

Line manage the ICT support staff Deputise for the Network Manager Assist the Network Manager with the development of emerging technologies as appropriate  Assist the Network Manager on strategic planning of all ICT and other related installationsAssist the Network Manager in identifying, planning and costing all future developments and upgrades for the school’s ICT infrastructure and liaise with outside agencies where appropriate  Ensure data protection procedures are followed and comply with current requirements

Interaction with users to identify and solve issuesTracking current work(s) in progress Recording issuesPreventative servicing and fixing of equipment, including printers, scanners and phone systems Setting up new equipment and upgrading existing systems