Martin Macdonald Email and Phone Number

I work with retirement residence operators to gain occupancy, define process and procedure, and create success oriented operation culture. Full homes, Resident satisfaction, diversity and change embracing operational cultures is goal in all for all of my consulting clients. I have a passion for customer service; and excitement about making the life of the people I serve better each day. I have worked diligently at learning about the development, leasing and management of a retirement community. My passion has grown to include the assistance of the largest group of under-serviced seniors, those with dementia. Educational courses from the RNAO and the University of Tasmania have given foundation to my interest. As i believe that lifelong learning is the critical to staying current and industry wise, I am currently furthering my quest for knowledge with an inspiring course thought by Ms. Teepa Snow. Ground breaking in personal care philosophies with dementia clients. While my on-the-job experience has given me an extensive skill set; including team building and excellent communication, I do excel at cost control, reducing safety risk, and maximizing efficiency. I have had the honor of being able to pilot an independent senior’s residence for the last years. I have successfully introduced services that at the time were trend setting but not have become industry standards. These include restaurant style menus and service where the common place with single choice and tomato juice. All while keeping within a reasonable cost per resident day. I introduced brain activities with the scientific backing of nero-psychological research now common in my industry. AGCO licences in dining rooms so residents could enjoy their beverage as well as their food and the programming to provide wine, beer and spirit education to nurture the traveler’s soul and enrich the new learner.