Co-creating Feedback First 2.0, a modern reimagining of our 2016 guide to workplace feedback. This updated edition draws on nearly a decade of leadership insights, workshops, and coaching to tackle today’s challenges, from hybrid work to generational shifts. Collaborating with leaders and professionals worldwide, We are gathering stories, ideas, and input to shape a resource that helps teams thrive through meaningful feedback and recognition.

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Develop a high-performance culture and stabilize good results for the internal sales department. Harvest the potential that lied within the organization, as well as results and follow-up of collaboration partners (external call-centers). Overall responsibility for results, budgeting, change management, organizational development. Training of middle management through personal coaching and personal development plans, as well as establishing sales courses for the sales agents to increase sales knowledge and personal motivation. Sales process development.ResultsIncreased turnover by 74%, from 2018 until 2020.Turnover 2019: £12,000,000Turnover 2020: £13,000,000Turnover 2021: £11,000,000Turnover 2021: £11,000,000(The historical turnover record (2017) was £7,000,000)Developed the Sales Academy, a six-day course with finishing exams.

Further develop middle managers and key personnel across all departments who have finished the Samlerhuset Academy (separate from the sales academy), to become the next generation of senior leaders. Participated in the development of the academy. Responsible for follow-up and further development of the employees who have completed the academy.

I established Methlie Consult after 11 years in the Telemarketing industry. I mainly worked in two business areas. I managed call-center assignments for Fortum Markets for external call-center’s. I also managed call-senter assignments for other companies. Responsible for establishing a collaboration with external call-centers for Fortum Markets. Supervise quality, results and calling list. I managed six call-centers for Fortum in this period. I also managed call-center assignments for other companies, including Samlerhuset Norge AS. Responsible for quality, reporting, and making sure that the call-center delivered the best results possible.

Consulting and project management for the implementation of TM systems for Samlerhuset Advice in sales and customer follow-up (CRM) Training and coaching of TM salespeople and CS employees

Krafkonsulenten was an external sales partner for companies that was looking for customer growth. We mainly worked towards the electricity sector. Our goal was to be the preferred sales partner true excellent quality, good results and close collaboration. We had offices in Drammen and Oslo and had a total of 40 sales agents. I co-founded Kraftkonsulenten in 2014 with the goal of establishing an external sales partner that stood out from other call-center’s as a result of a high focus on quality and personal development for our employees. I wanted to create a springboard for young salespeople to get the experience they needed to start a carrier in the sales business. We focused on personal development, people and sales knowledge, leadership development, team building and high-performance culture

We established Tinde Forsikring towards the end of 2012. Tinde Forsikring AS is an agency under a well-known Norwegian insurance provider.Had the main responsibility for daily operations, sales, budgets, back office and development of sales resources right up until we sold the company in 2014 with approx. 3,500 existing customers. A great experience in a new and exciting industry.

Generate new customers for our partners. Personnel and results responsibility for approx. 25-30 sellers. Responsible for on and off boarding, as well as employee development.

Portfolio with existing customers as well as cold calling for new customers with aim to sell the products Elvebyen data AS had in its product portfolio. Mainly service agreements, some hardware and software.

Worked as a seller of IT security products such as anti-virus for a period, before I started working with the sale of electricity to the private market.After a period where I only worked towards the private market, I started working towards the SME segment where I achieved very good results.This is an experience I really enjoy today - I know what sales agent go through, having done it myself.