•My last role helped to develop my skills and experience in new areas. I have been responsible for incorporating the CIC, setting up & managing bank accounts, accounting software, appointing Directors and running Board Meetings. I'm responsible for all financial operations, invoicing, cashflow forecasting, Payroll, VAT returns & Supplier payments & creating a monthly finance report for the Board.•I am increasing my digital knowledge and skills in learning about Agile methodologies and have played a major part in organising and facilitating user led design workshops. Recently I have taken on the content management of our website and social media channels along with the creation and implementation of stakeholder & community engagement plans.•I am a skilful communicator and networker able to interact at all levels and forge long lasting professional relationships with colleagues, customers and suppliers.•I have a vast amount of experience in event planning and management including all aspects of crowd control, health & safety, security, risk assessments and stage management.•Experience of planning and managing marketing campaigns on a local, national and worldwide level involving print, online, on radio and street marketing. I also have experience of market research, demographic targeting and survey analysis.Extremely adaptable and able to embrace change personally as well as leading teams through periods of restructuring.•I have over 15 years experience of recruiting, coaching and managing teams that includes appraisals, disciplinary procedures, redundancies and leading teams through change. I also have a great track record of exceeding staff retention targets.•Extensive knowledge and experience of creating and implementing risk assessments, policies and procedures and I currently hold an IOSH Health & Safety certificate.•I strongly believe in proactively finding workable solutions to problems and have consistently delivered projects on time and within budget.•My exemplary customer service skills enabled me to reduce the number of verbal complaints in my Plymouth Pavilions role escalating to formal written complaints by around 75%•I have a sound working knowledge of HR issues including working time directive, diversity & equality, flexible working applications, performance management and probation reviews.•Quietly determined, I possess high levels of energy and commitment. A listener who always tries to understand, I’m motivated by developing the skills of others, setting and maintaining standards and one to one relationships.