Martin Mišech Email & Phone Number

Bratislava, Slovakia

End to End responsibility for delivery, operation and testing of Avoka and all Temenos JM solutions (SaaS Management solution) for Customer division using AGILE methodology and all necessarily processes. Leading External (20) and Internal (25) Avoka teams.Responsible for planning and over all solution delivery (Triage, standups, retrospective, sprint planning etc...)Monitoring, planning and manage daily team work. Responsible for Crisis management and WarRoom planning.Consulting solution with Sponsors and Product owners.

Slovak Republic Area

Work description:• End to End responsibility for delivery and Implementation of Batch Integration Platform from the Developer perspective (Oracle)• Manage day to day work and delivery with team consisting from Architects, Developers, Analytics, Testers• Day to day communications with Stakeholders• …I can provide full job description if necessary, but I do not want to repeat things, that you can easily later reed below, because all the actions are more over the same, only responsibility shifts • Projects:o Constellation (Czech phase) > Implementation of Batch Integration Platform

Slovak Republic

End to End Senior Project Manager B2B/B2C projects, Streamlead of DWH/SAP reporting streamProjects :Courier eSign > Retail projectRys > Controlling reporting simplification/automatization projectE2P > Easy to Partner, international business projectGDPR > General Data Protection Regulation, IT security projectRASI > Radical simplification, global migration projectOne.ERP > DWH&SAP international Reporting streamleadEmployee Central > SAP HR international interface projectVPP > Virtualization of brand shops desk top, Retail ProjectFull Job Description in attached .docx• Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives• Report on project success criteria results, metrics, test and deployment management activities• Prepare estimates and detailed project plan for all phases of the project• Procure adequate resources to achieve project objectives in planned timeframes• Manage the day-to-day project activities and resources and chairs the project management team meetings• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership• Understand interdependencies between technology, operations and business needs• Manage project scope and changes• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders

Slovak Republic Area

Entrusted / Supervision Departments - Bank Operations (BackOffice > Core banking systems...), Marketing , Audit , Human resources• Project manager and IT Technical Lead of PSD 2 project (Main responsibility > project plan creation according agreed acceptance criteria to determinate timeframe, budget and procedures for successful accomplishing the projects. Managing of the project objectives and milestones within quality, budget to meet the deadlines. (E2E project coordination). Creation of regular reports and overall project progress. )• Project manager of MFAA (IT Security) project , Oracle Upgrade project• Demand management > Release and capacity planning • Managing suppliers, subcontractors, body shops, IT teams…• Public procurement negotiation • Ensuring smooth Business – IT handover of all related projects and maintenance IT tasks• Maintain high operation scalability, assure IT quality and Business continuity management (compliance included)• Sustain high Business and customer expectations

Deutsche Telekom Shared Services S.R.O. , Karadžičova 8, 821 08 Bratislava

•Manage rollout of global template processes, manage lifecycle of global processes, streams, maintain and ensure stability, quality, optimization and performance of all related processes using Six Sigma, ITIL, ERP methodology•Responsibility for design, rollout, quality and maintenance and of Telco related processes (84 processes) to execute and control the production of related logistics including warehouse management by means of SAP/ERP for international telco companies.Processes cover forward- and backward logistic, replenishment of the stocks and stock taking.•Designs an international template which cover the needs of several international companies in telco industry in forward – backward and warehouse management processes•Responsible for ARIS process modeling and updates of all relevant processes in order to maintain process centralization and quality•Communicate, create, escalate and manage all related and relevant quality management reports within streams in order to maintain high operational stability•Manage and support change management process, calculate possible operational Risk and QoS of particular changes•Maintain end to end communication with customers in order to increase customer satisfaction level (QoS) and provide high business overview whenever is needed •Identifies process gaps within assessment from local & central teams in order to enhance processes•Designs solutions for GAP closing under strong template view within the framework of the corporate specifications•Supports and works out design solutions together with experts from business and IT•Cooperates with other work streams and parallel projects•Identifies process risks and issues and develops solution •Create solutions for any kinds of business models incl. outsourcing models•Execution of design and roll out (focused on assessment) of telco related logistic processes to execute and control the production related logistic by means of SAP/ERP for international telco companies.

Bratislava, , Slovak Republic

IT Services - Process Manager, Release and Change Manager IT Operations Management, Quality management (Six Sigma,ITIL v3, Service Design, Service Transition, Service Operation expert)• Coordinate and control all Project Managers, project teams in order to Manage all IT related Project thru their lifecycle and successfully overtake these project to support at time in order to deliver value requested by customer in predefined quality to maintain high customer satisfaction level.• Manage 1st, 2nd, 3rd line party services from outsourced companies according requested SLAs, Qos ( incidents, new releases, updates , upgrades, operations, release and quality management)• Maintain end to end communication with customers (business relationship management) in order to manage and track quality of delivered services • Deliver value to the customer, maintain high service operation management• Manage all related reports, escalation process, metrics, daily operation management in order to maintain, improve or change related processes• Manage and enhance Change management process, • Ensure that all projects will be delivered in high quality according business needs and high quality in order to maintain high service operations and customer satisfaction level.• Enhance processes, measure quality and create business processes using Six Sigma, ITIL methodology ( LEAN, DMAIC, Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)• TOP (Turn Over Production) Process owner and expert

Bratislava

•Manage several global projects in order to deliver high operational stability and maintain high quality through all related processes •manage people inside and outside our organization using Six Sigma methodology in order to maintain high quality•manage all related project (DMAIC)•control and managing the workflow of all related projects•leading weekly scheduled calls related to our projects with outside organizations, our organizations and upper management teams in order to maintain high customer satisfaction•leading operational meetings, cross-functional courses, Quality management courses, Mentoring•training newcomers in Six Sigma (Lean, DMAIC methodology)•creating quality reports associated with the projects and related problems in order to •provide support for the following regions : US, CALA, APAC, EMEA & all Service lines:•manage and ensure smooth staging and shipping process of orders•responsible for improving all related global processes in order to maintain high quality and ensure high standard of customer satisfaction level•manage external staging centers and warehouses, logistic companies and various AT&T departments.•manage all records and paper works, create weekly cycle time reports to track and measure quality of our department•create or change several of our internal processes to provide better quality of our services for customers and smoothing our work in management, scheduling, billing, export and application processing•ensuring and increasing procurement work and they flow by mapping their supply chains, outsourcing providers in order to meet our higher performance measures and increase production of our organization•focusing on high customer satisfaction•Responsible for Material requirements planning, Stores management and all logistic activities (shipments etc…) •Guarantee fast and good communication between all related departments and customers in order to reducing costs and time for meet all requirements of customers

Slovak Republic Area

• leading a small group of workers including managing the employees• sorting the work, • taking responsibility for daily goals and technical documentation of smaller and bigger projects.

Slovak Republic Area

• taking care of orders, invoices and company income as well as of PC`s and all other accessories, • handling the consultations with costumers via phone, • working with people, motivating them in order to increase their work performance, training newcomers.

Master’S Degree, Faculty Of Electrical Engineering And Information Technology, Program : Telecommunication (Ing.), Finished By Graduation (Ing. Title)

During my studies I had most subjects specialized in • telecommunication • network • project management / operation management.

High School, Ground Buildings (Finished By School Leaving Exam And Building Certificate), Finished By School Leaving Exam And Building Certificate

Activities and Societies: I won most of school competition in design, project documentation and implementation

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