Martin Mudd Email & Phone Number

Dayton, Tx, Us

Houston, Texas, Us

Houston, Texas, Us

o Staff System Engineer – Cloud • Designed and implemented an Azure Cloud solution, creating a reliable IaaS environment for application development teams. • Designed and introduced an newly automated patching solution for the cloud environment, leveraging BMC’s Truesight Server Automation and Truesight Orchestrator tools. Automated the job scheduling and patch notification processes for 3,000 servers, greatly improving efficiency. • Managed the Managed Active Directory Service. By managing security group creation, GPO policies and user access requests. • Guided application teams with server provisioning using Scalr and Service Catalog (Azure/AWS), ensuring they had the resources they needed.o Training and Development • When tackling complex issues escalated by the Level 2 team, I was responsible for mentoring and creating detailed documentation to guide them in the future.

Houston, Texas, Us

At Baker Hughes, I’ve been at the forefront of enhancing and optimizing our cloud platforms, both on Azure and AWS. My roles have involved leading critical projects, designing industry best-practice solutions, and managing our complex Cloud IT environments to help drive the company's technological progress and efficiency.o Leading Vulnerability Management: • Led the Cloud Enterprise Vulnerability Management (EVM) team on Azure and AWS, coordinating with a third-party vendor for EVM. • Achieved a 90% reduction in vulnerabilities within 30 days as the EVM Cloud Leader. • Managed the transition from legacy Azure Update Manager to Azure Update Manager V2. • Standardized and documented patching processes and protocols across both cloud platforms. • Oversaw daily operations of Azure Defender for Cloud, migrating all policy settings for EDR and AV into the XDR portal for centralized team management.o Enhancing Cloud Platforms: • Led projects to significantly improve the maturity and value of Baker Hughes' Azure and AWS platforms. • Directed a crucial project to replace McAfee AV with MS Defender 365 on both Windows and Linux servers, resolving high CPU and memory issues on Linux servers with a special fix from Microsoft. • Designed and managed the ADDS/DNS environment across Azure and AWS, ensuring robust and efficient operations. • Solved a longstanding and complex Active Directory DNS replication issue affecting all cloud infrastructure.

Houston, Texas, Us

• Developed and executed a comprehensive migration plan to transition the company from G Suite to Office 365 using specialized vanity domain names. • Successfully implemented the migration with minimal downtime, ensuring a smooth transition for the user base. • Consolidated multi-domain’s into single forest that included MS Office 365 Federation. • Upgraded Forest into Server 2016 by removing old Domain controllers and replacing them with VM’s • Cleaned and Restructured AD which included New OU structure, Proper DNS replication, resolved time sync issues and configured Sites and Services. • Mentored and trained helpdesk on best practices and troubleshooting.

Houston, Texas, Us

o Cloud Migration: • Successfully migrated and consolidated the Seabed Datacenter in The Netherlands into the Microsoft Azure platform using ASR and MigAz tools, transitioning from Classic Azure to Azure RM tenant.o Tech Infra Upgrades • Led the corporate team responsible for maintaining existing technology and implementing new technologies across the company. • Acted as the direct escalation point for helpdesk issues, ensuring prompt and effective resolution of complex problems. • Replaced legacy Citrix environment and Citrix NetScaler with Microsoft Azure RDS platform, establishing two host clusters globally. • Migrated domain IT resources from Windows Server 2008 R2 to 2016 and upgraded the forest and domain to 2012 R2. • Designed and built mobile infrastructure for a new vessel overseas, including configuring Cisco stack switching with Catalyst 3750G clusters and installing Dell VRTX storage and blade with ESXI 6.0. • Upgraded and migrated Test Lab VMware infrastructure from old Dell hardware to new hardware and blade chassis, improving performance and reliability. • Developed and executed a plan to replace company-wide Zscaler web filtering with Barracuda Web Filtering, utilizing Web Filter 310’s for enhanced security and control. • Redesigned vessel communication by replacing IPSEC tunnels with MPLS from ISP datacenter, regaining 25% of utilized bandwidth and adding encryption and QoS for remaining traffic. • Upgraded network subnetting to provide more IP addresses per office, addressing limitations of the initial design. • Installed Riverbed CX770’s in the Azure platform and onboard vessels, achieving a 27% reduction in bandwidth usage. • Created a “3 Hop” network design, reducing network overhead and bandwidth over VSAT connections by ensuring all PCs only required three hops to exit the vessels. • Trained desktop and field technicians on advanced troubleshooting methods, enabling faster and more effective problem resolution.

Houston, Tx, Us

o IT Manager • Maintained positive relationships with clients, ensuring contract renewals through exceptional service and communication. • Collaborated with the owner to address a $40K monthly deficit by making strategic staff changes and renegotiating client contracts. • Created and configured Service Desk policies, including SLAs and OLAs, to streamline call flow, ticket handling, and communication between clients and helpdesk personnel. • Oversaw all hiring of helpdesk and field technicians, maintaining schedules to align with client SLAs and internal OLAs. • Managed all vendor relationships between NJT and third-party vendors, ensuring beneficial partnerships and service agreements.o Sr. IT Architect • Managed all technical escalations from the helpdesk for a variety of clients, covering network and hardware issues. • Approved all architecture changes for clients’ hardware and software infrastructure to ensure optimal performance and security. • Azure Cloud creation and migration, backup configuration, and troubleshooting various technical issues such as printing problems, application deployment issues, AD domain replication issues, and DirSync/Azure directory connection issues. • Designed and implemented a new client environment, including a complete datacenter refresh, installation of a new RDS 2012 R2 environment, migration from Zimbra to Office 365, and replacement of 110 desktops. • Managed the migration of several analog phone systems to the Didgum VOIP system. • Successfully migrated clients from legacy T1 and DSL connections to modern fiber solutions from AT&T, Logix, and XO. • Created and executied client migrations into the Azure environment and the office 365 environment from onprem legacy systems

Carlsbad, Ca, Us

• Sr. Systems Administrator is responsible for all of the server/san/virtual infrastructure. For all OS maintenance and for the enterprise application updates such as Citrix Xen Farm 6.5, Airwatch Mobile V7, SharePoint 2013, PingOne Federation, Windows 2003-2012R2, Esxi 5.1, vCenter 5.1• Designed and deployed Riverbed Steelhead wan optimization devices to all corporate remote sites. Increased bandwidth efficiency by 57%.• Redesigned and deployed a hybrid barracuda backup solution utilizing on-prem storage and also uploaded backups to the barracuda cloud for retention.• Reconfigured Exchange 2010 to include new redundant hub/cas servers utilizing exchange 2013 and also implemented a hybrid exchange for field techs utilizing 0365. • Optimized MS Lync 2013 to utilize meeting functionality and new user auto-enrollment during provisioning process.• Created standard vm template and standardized new server provisioning template.• Standardized network vlan allocation on host utilizing distributive switching.

Denver, Colorado, Us

Houston, Tx, Us

• Sr. Systems Engineer is responsible for design and implementation of all new infrastructure products into the company and also responsible for break-fix of servers and some applications i.e... exchange, citrix• Re-designed and updated Active directory to 2012 functional forest and domain.• Created processes for onboarding new employee’s from receiving the request to delivering the workstation. Reduced deployment time by 2 weeks by bringing on needed stock.• Migrated VMware from 5.0 to 5.5 both on vCenter and on the host level. Migration was done transparent to the user with no downtime. Added 4 new Hp G8 Blades to the cluster to reduce workload on the existing 7 servers.• Redesigned Exchange 2010 environment with full redundancy by getting rid of the single server model. Increased email uptime by 80%.• Migrated backup from legacy backup exec 12.5 environment to utilize Veeam Backup and Replication 8.0• Worked with EMC to reconfigure EMC VNX 5500 lun allocation to a more stable and balanced environment.• Migrated most all servers from 2003 to 2008/2012 to reduce the footprint of 2003 down to 2 servers.

• Responsible for all aspect of the company’s IT including infrastructure hardware & software as well as keeping vendor relations active. I created and implemented an IT relocation plan to migrate PCD’s core server infrastructure from NYC to a new colocation facility in Katy, Texas. This plan was executed with Zero user downtime.o Reduced reoccurring monthly opex for mobile devices by 20.3% by standardizing on a single mobile device platform and restructuring the mobile carrier plans.o Reduced user down time by 80% by standardizing on tighter firewall settings, replacing Anti-Virus solution with enterprise solution and standardizing web filter settings company-wide.o Consolidated all warranty and maintenance agreement renewals into central location with alerting as to when it would be due.o Consolidated all capex and opex expenditures to create a 1.4mil IT budget for 2014.o Negotiated a new collocation facility agreement that would provide a consolidated environment as well as a cost savings of $8400.00 per year in A/C maintenance cost and $3,000 in server room power charges.o Created needed IT Policies and Procedures based on IT Best Practices for standard application in Employee Onboarding/Exiting, Internet Use, BYOD Policy and other needed policies.o Updated company backup strategy and increased backup efficiency by 90% by removing legacy backup solution and moved toward modern D2D backups and DR site replication software utilizing snapshots from vm’s. Software used was Veeam Enterprise Backup & Replicationo Stabilized firewall infrastructure by standardizing on the Juniper SSG series firewalls as well as having a standard configuration for each.o Standardized Barracuda Web Filter settings so that all sites were using the same settings.o Stabilized Active Directory buy removing legacy Domain Controllers and raising the functional level to 2008R2. Also, reconfigured all of the DNS servers and Time Source servers so that everything synced correctly.

Louisville, Colorado, Us

• Sr. Server Architect responsible for designing and maintaining the entire network infrastructure. Comprised of over 400 vm’s both VMware and Xen Server platforms. Os’s included Windows 2k3-2k8 and multiple flavors of Linux i.e. Fedora 11, CentOS 5.5-6.0.• Designed and implemented a new stable VMware environment comprising of 30 ESXI 5.0 host and all managed by a central vCenter Server 5.1.• Created and Executed a project plan for p2v’ing old physical servers consisting of Windows and Linux reducing downtime by 98% by placing the OS’s on new stable hardware.• Built a Microsoft platform structure by deploying SCOM Monitoring, KMS server, Updated Domain controllers to 2008.• Created project plan and deployed a centralized Symantec Ent. AV management system with custom policies to manage internal and external laptops, desktop and servers.• Designed and Configured a new backup structure that utilized VMware vCenter to backup the complete environment as well as physical servers on a rotating schedule.• Restructured the Domain hierarchy after moving company to a new consolidated colo facility while collapsing the old colo facility improving the MPLS connections and reducing downtime due to server/wan link malfunction.• Re-Designed SharePoint 2010 environment and migrated company to new SharePoint servers with in most cases no downtime. • During the redesign of SharePoint, I consolidated an old employee onboarding process by combining multiple processes and building a form with logical workflow using InfoPath and SharePoint designer. Reducing the amount of paperwork and email for this task by 80%. Also, Created a formal tracking system for warrenties and vendor subscriptions to further prevent licensing expiring and it be unknown to the company.• Designed a SharePoint ticketing system for IT issue tracking complete with metrics. Before this was built, the company was tracking issues by email. Also implemented formal SLA’s for the desktop and server issues.

Houston, Tx, Us

• Server Systems Engineer responsible for all aspects of engineering and troubleshooting windows OS (2000-2k8R2) both domestic and international across 1200 physical servers and 2000 vm’s. • Shared responsibility of day to day management and architecture of the VMware platform of containing 120 hosts.• Implemented a distributive switching standard as well as template redesign that would reduce host server build time. Also, created a USB host deployment upgrade standard to allow host upgrade from 4.1 to 5.0 with minimal downtime. • Completed virtualization segregation project for our automation group by designing / building virtual hardware racks (4 node clusters with shared storage) and deploying it to automated sites. (93 Sites total)• Completed project to remove our old patching system (ECM). Created a new patching standard for the company and completed the install of VMware vCM, VMware’s new audit/patching solution.• Completed software redesign project for our server provisioning system. Streamlined the system using NewScale and reduced the time to market by 70% by implementing OLA’s and SLA’s between groups.• Completed Datacenter asset management software re-design, by partnering with Cyrus One and coming up with a solution that allows us to track all equipment going in and out of the datacenter.• Currently working a File and Print Server consolidation project to consolidate the amount of servers in the field, thus reducing server management overhead and cost of non-warranted equipment by 20,000 dollars per site @ 80 sites.• Designed VMware training program to train helpdesk level people to be able to do day to day task alleviating Sr. virtual staff to work on more project oriented work.• Documented current processes within the company and formalized them to become standard.

Houston, Tx, Us

• Windows System Administrator responsible for the company’s entire IT infrastructure. 24X7 monitoring of all systems including Windows Servers, Hyper-V hosts/servers and Backup Systems.• Responsible for maintaining all network gear Layer 1 – 3.• Maintained server structure, resolving any issues that would arise.• Created project plan to update company and to migrate from Hyper-V Standalone Host to ESXI 4.1 clustered host environment.• Restructured backups from current state of failure to 100% completion both in Inc Jobs and Full Weekly offsite jobs.• Fixed various AD and DNS issues, also migrated to poe switches for cisco voip network.• Configured Website Hosting for In-house Hosting of Website through IIS.

Houston, Tx, Us

• Windows System Administrator responsible for Western Hem. of company’s IT infrastructure. 24X7 monitoring of all systems including Windows Servers, ESX hosts/servers, Backup Systems, Dell San. Providing network level knowledge to the helpdesk as well as teaching them new techniques.• Maintained VM Infrastructure (times 2) by upgrading ESX hosts, managed all VM’s for both datacenters including creating, editing or deleting servers. Upgraded ESX host from 4.0 to 4.1 improving the snapshot so that it would not take servers offline during snapshot process. • Maintained Dell Equal Logic PS6500 San with 40TB (times 2) of raw space after Raid 5 configuration. Created new luns for servers, set snapshot schedule for replication between the 2 San’s in both Datacenters. • Maintained national pc / server updating tool for pushing Microsoft security updates including adobe, java, misc. other software. • Responsible for 24X7 monitoring utilizing SolarWinds Orion of network. Configured network devices to push sylog to solarwinds as well as application monitoring for total visibility into network. • Swapped out HP Procurve switches for Cisco 3560 and configured.• Responsible for upgrading servers to MS2008R2 from 2003ENT.• Maintained server structure, resolving any issues that would arise.• Third level support for in-house helpdesk for 600+ users nationwide, escalating any issues that needed to be handled by local IT support to local support.

Houston, Tx, Us

• Windows System Administrator responsible for troubleshooting server / network problems, 24x7 monitoring of infrastructure across 60 different companies, Created scripts to automate redundant daily tasks, Acting 3rd level support for all pc/server/network issues, performed specific administrative tasks in managed services environment, responsible for issues pertaining to but not limited to (Server 2003-2008, Exchange 2003-2007, Citrix, Antivirus, ESX, ESXi). Performed server builds of both virtual and physical.• Proven experience with Active Directory Administration, Redesigned active directory for several companies that were having Dns issues, login issues• Created login scripts to automate mapped drives and printer mapping, configured GPO for managed desktop and terminal servers, Installed, Configured and Implemented Blackberry servers• Installed, Configured and Implemented Citrix servers, maintained Citrix farm by performing various upgrades and installed and published programs in Citrix environment• Performed daily tasks of validating backups, configuring backups, and restoring from backups various systems, including but not limited to full server restore, exchange mail store restore, file level restore• Responsible for learning new programs and writing documentation for the program installs and break/fix information• Required to be available 24 x 7 for any outages or system maintenance• I’ve gained valuable Citrix and VM ESX server experience on the job

Calgary, Alberta, Ca

• Windows Systems Administrator responsible for daily maintenance of all backup systems (5 systems world-wide), Worked with upper management to decide a track for upgrade and consolidation of backup systems, created project plan for backup upgrade by designing 4 backup hubs across the world with each region backing up to a selected hub.• Created a follow-the-sun backup structure• Created a testing plan for the approved disk based backup system. Installed, configured and tested approved software, worked with software manufacture to fix bugs and add in needed features• Presented approved product to management for approval to move to production• Worked with architect team in ordering and provisioning servers and San for project, configured Houston datacenter as main hub and all servers in the US would backup nightly to that hub• Configured other datacenters in the same fashion• Configured and implemented backup San in a COLO facility and setup replication between the main backup san in Houston and the COLO san• Assisted the VM admin in administrating 250+ node VM farm, performed daily patch upgrades on HP blade hardware, San hardware, and Windows servers (2000-2008)• Assisted the Active directory migration for the consolidation of 3 domains into 1 domain, creating OU structure, folder permissions, GPO and login scripts for server, desktop, and printer level• Created program permission ou’s in managed desktop environment by working with development team• Third level support for in-house helpdesk for 3500+ users world-wide, escalating any issues that needed to be handled by local IT support• Required to be available 24 x 7 for any outages or system maintenance

Plainpalais, Geneva, Ch

• Responsible for moving data hub from Miami, FL to Houston, TX, worked with onsite techs in FL to inventory all IT Assets and catalogue, redesigned server room for the Houston office, consolidating old servers into newer servers ie. 2003 exchange server, FTP server, backup server, 3 new file servers and several application servers. • Worked with outside vendors to run wiring for new office and datacenter, configured T1 after moving external IP addresses from Miami to Houston, moved all server, pc, networking, and printers to Houston and installed with 2 days downtime• Architected and implemented 3 new branch offices, configured replication between all offices and the Houston offices using point-to-point routing, configured new file servers with AD replication for all offices• Implemented managed desktop environment using GPO• Responsible for after project support, phased out old pc’s, phased out old printers, phased out old networking equipment, replaced with new equipment as budget would allow• Also at the client request I created an inventory of all equipment for audit and wrote out projected budget for 2009, created Visio file of whole network and an IT Run book. Completed Disaster Recovery plan as well.

• Administrator level 2, responsible for diagnosing and troubleshooting all aspects of desktop related problems, quickly escalated all upper level server / network issues, configured printers, mapped drives, fixing desktop applications• As Server Administrator, responsible for all day to day maintenance of servers across 112 SMB companies, duties included resolving Exchange 2000-2003 issues, resolving any AD issues, configuring backups, troubleshooting any issues on network ie routing, switching, DHCP, DNS issues• Configured and maintained Barracuda spam devices both 100 and 300 series• Assisted Project manager with designing networks, server builds both physical and virtual, configuring ISP for clients, proving backup and storage solutions to SMB’s

Education record

Associate'S Degree, Computer/Information Technology Administration And Management