• Oversee and manage both claims and underwriting functions.• Review and improve claims and underwriting processes.• Team leader corporate business retention• Submit timely reports and prepare presentations/proposals as assigned to senior management.• Provide expertise and support to clients and internal teams.• Deliver efficient customer service.• Member staff recruitment team• Coordinate office activities and operations to secure efficiency and compliance to company policies• Manage phone calls and correspondence (e-mail, letters, packages etc.)• Support budgeting and bookkeeping procedures• Create and update records and databases with personnel, financial and other data• Track stocks of office supplies and place orders when necessary• Submit timely reports and prepare presentations/proposals as assigned

• Provide daily support to claim staff on claim managing and filing activities.• Ensure that claim team follows state regulations and standard operating procedures.• Develop best practices to optimize claim processing quality.• Evaluate professional skills of claim staffs and provide appropriate claim assignments to them.• Perform claim negotiation and confirm settlement amount.• Document claim assessment and filing activities accurately.• Interact with Claimant, Attorneys, Polices and other public to achieve claim settlement.• Assist in hiring and training new candidates in their job responsibilities.• Monitor individual performance and ensure it meets expected quality and performance objectives.• Develop professional development plans for employees to improve performance efficiency.• Assist in employee performance evaluation, promotion, retention and termination activities.• Direct all activities and responsibilities in the CS area. Provide positive and professional CS to agents, policyholders, and coworkers regarding premiums, incorrect policy issuance, and miscellaneous questions and concerns. • Develop, implement and maintain the CS training program. Assist in developing and documenting processes. Develop and maintain a high-standard relationship and understanding with the agency force and internal and external customers. • Monitor daily counts and turnaround times to ensure department goals are met. Maintain daily workload while experiencing interruptions. • Coordinate office activities and operations to secure efficiency and compliance to company policies• Manage phone calls and correspondence (e-mail, letters, packages etc.)• Support budgeting and bookkeeping procedures• Create and update records and databases with personnel, financial and other data• Track stocks of office supplies and place orders when necessary• Submit timely reports and prepare presentations/proposals as assigned

• Insurance business coordination and supervision• Liaising/Providing technical guidance, advisory services to the management, credit department and the client in Nairobi Zone. • Sales and marketing of insurance products• Holding trainings sessions on insurance• Claims handling across different classes and underwriters.• Credit control and debt collection.• Underwriting of all insurance classes

• Daily Bank reconciliations for Cheque, cash and MPESA accounts.• Receipting premiums payment• Processing invoices and posting in supplier ledgers. • Supplier statement reconciliation.• Assisting in preparation of monthly report and quarterly reports.• Preparing cheques for statutory deduction such as PAYE, NSSF, NHIF, and HELB.• Filling NSSF, NHIF on the online portal.• Petty cash disbursement/reimbursement• Preparation of Director’s sitting fees and updating of the sitting fees in the Board Meeting file.• Preparing monthly cash flow report and checking on the variance.• Preparing the bank charges and the bank interest journal.• Running client’s statements and responding to clients queries.• Perform any other duty as may be assigned from time to time by the supervisor.

• Teaching Business studies in Form 2&3.• Teaching Mathematics in Form 2.• Setting and Marking of Exams• Class master Form 2• Assisting the Physical Education Teacher in Sports