Martin O.

Martin O. Email and Phone Number

Customer Success Manager - AVS @ Amazon
Seattle, WA, US
Martin O.'s Location
Seattle, Washington, United States, United States
Martin O.'s Contact Details

Martin O. work email

Martin O. personal email

n/a
About Martin O.

I am a sales professional with over eight years of experience consistently exceeding sales targets and building long-lasting client relationships across diverse industries. Fluent in Spanish, I connect easily with a wide range of customers and partners, leveraging my strong communication and interpersonal skills to drive business growth.Currently, I serve as a Fulfillment by TikTok (FBT) Business Development Manager, specializing in e-commerce and logistics. In this role, I identify, prospect, and recruit high-potential sellers while crafting strategies to attract new sellers across various categories and markets. I manage a portfolio of sellers, analyze their performance, and provide tailored recommendations to maximize their success on the platform. Through close collaboration with internal teams—marketing, product management, and operations—I ensure a seamless seller experience and drive continuous program improvements.I also track key performance metrics, prepare reports for senior management, and stay ahead of market trends to spot new business opportunities. In addition, I deliver training and educational resources that empower sellers to fully leverage the FBT platform. Proficient in Shopify, QuickBooks, and Lightspeed, I approach challenges with critical thinking and a solutions-oriented mindset.I am always looking for new challenges and opportunities to further refine my sales expertise while driving business success.

Martin O.'s Current Company Details
Amazon

Amazon

View
Customer Success Manager - AVS
Seattle, WA, US
Website:
amazon.com
Employees:
734811
Martin O. Work Experience Details
  • Amazon
    Customer Success Manager - Avs
    Amazon
    Seattle, Wa, Us
  • Tiktok
    Fulfilment By Tiktok Business Development Manager - Ecom & Logistics
    Tiktok May 2024 - Dec 2024
    Los Angeles, California, Us
    - Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets.- Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform.- Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program.- Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management.- Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program.- Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities.- Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.
  • Etailpet
    Enterprise Account Manager
    Etailpet Oct 2022 - May 2024
    Santa Monica, California, Us
    Rain POS acquired eTailpet in 2022Cultivated and maintained strong relationships with key level-clients.Demonstrated a deep understanding of clients business needs, goals, and challenges.Developed strategic account plans to identify growth opportunities, upselling, and cross-selling.Addressed client issues promptly and effectively.Ensured high levels of customer satisfaction by addressing concerns and delivering exceptional customer support.Facilitated effective communication and collaboration across departments.Successfully negotiated and renewed contracts with clients.Regularly communicated with clients through meetings, emails, and other channels.Provided regular reports on account status, sales metrics, and performance.Acted as an advocate for clients within the company.Communicated client needs to internal teams to enhance product or service offerings.
  • Lightspeed Commerce
    Account Executive
    Lightspeed Commerce Jan 2022 - Oct 2022
    Montreal, Quebec, Ca
    Maintain strong customer relationships, ensuring satisfaction and retention.Present software via Zoom and stay updated on product offerings.Collaborate with cross-functional teams for an integrated customer experience.Identify and pursue new sales opportunities, exceeding sales and revenue goalsDemonstrated proficiency in e-commerce best-selling product strategies.Meet and exceed sales goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue.
  • Lightspeed Commerce
    Sales Development Representative
    Lightspeed Commerce Sep 2020 - Jan 2022
    Montreal, Quebec, Ca
    Consult with business owners to determine POS, and payment processing.Ability to communicate effectively about technical products and solutions.Manage a pipeline of leads across Outreach, Salesforce and Excel. Handle a high volume of proactive and reactive chats from business ownersMaintained a coachable mindset, showing eagerness to continuously improve skills and make a meaningful impact.
  • Outreach
    Sales Development Representative
    Outreach Jun 2020 - Aug 2020
    Seattle, Washington, Us
    Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Martin O. Education Details

  • North Seattle College
    North Seattle College
    General
  • Lane Community College
    Lane Community College
    And Related Support Services

Frequently Asked Questions about Martin O.

What company does Martin O. work for?

Martin O. works for Amazon

What is Martin O.'s role at the current company?

Martin O.'s current role is Customer Success Manager - AVS.

What is Martin O.'s email address?

Martin O.'s email address is ma****@****pet.com

What schools did Martin O. attend?

Martin O. attended North Seattle College, Lane Community College.

Who are Martin O.'s colleagues?

Martin O.'s colleagues are Javis Brown, Emily B., Prakash Saini, Sanskruthi Nemoori, Uche Frank Uche, Mba., Parjanya Yerabati, Luisa Varely Peñalosa Peñaloza.

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