Develop and maintain International relationships with the collective aim at securing mail in the global pipeline. Interpret International, EU and UK regulations for the safe carriage of mail by air through development and oversight of compliance regime• Quality improvement of systems and procedures, using TQM & Lean methodologies achieving both self-assessment and a continuous review culture: kaizen • Fostering and developing relationships with Government Agencies and International Bodies and Federations, internal stakeholders and external peer groups• Planning and delivering training events to circa 5,000 internal/external learners • Measuring, monitoring and evaluating complex training and compliance data to realise current performance and identifying improvement opportunities • Programming, planning and financial management of £4.2m a Security Transformation project • International and National legislation and regulation interpretation, translation and deployment into policies, processes, and procedures• KPI target setting and performance monitoring of standards achieving 99.6% compliant (internal P6 20/21) and 100% compliance by external regulator (P8 20/21) • Leading successive projects to ensure retention of 5-year regulated agent status for Royal Mail• Coaching and mentoring team and new National recruits into Security function• Chair of National Dangerous Goods Policy Forum

• Business wide project lead to facilitate the acceptance and carriage of Dangerous Goods in the mail • Designed audit programmes to measure compliance to UK and EU regulations

• Project lead to improve Business Continuity achieving 100% improvement on involvement and measured compliance• Project lead to review carriage of Dangerous Goods in the mail achieving over £1m savings in procedures and resource cost saving processes

Business case preparation and presentation to secure formation of business and acquire business financial support. Responsible for financial management of business including stock, salaries and general accounts. Management of employees including recruitment, contract management and dismissal.

• Developed, implemented, and monitored the deployment of all security policies processes and procedures• Strategic planning for wider security community identifying and deploying KPI metrics for team and individual goals