- Working with and managing 50+ employees to successfully deliver 100,000+ items a week- Data and reports are used for monitoring and driving performance and on a daily and weekly basis - Constantly working closely with other store managers, maintaining availability of items for customers in store and online- Carry out interviews with applicants for new roles - Customer complaints are always dealt with the highest standard of customer service ensuring satisfaction and repeat… Show more - Working with and managing 50+ employees to successfully deliver 100,000+ items a week- Data and reports are used for monitoring and driving performance and on a daily and weekly basis - Constantly working closely with other store managers, maintaining availability of items for customers in store and online- Carry out interviews with applicants for new roles - Customer complaints are always dealt with the highest standard of customer service ensuring satisfaction and repeat purchase - Kronos is the system used to manage labour forecast and payroll Show less

Qualified Front End Web Developer

- Continuous and consistent dialogue with customers via Max Contact software and emails, solving their problems, focusing on taking care of the customer’s quality- Using Kraken (Proprietary Sofware) as a revolutionary energy tech platform based on advanced data and machine learning capability which is built around customers - Answering a variety of queries end-end e.g. billing, metering, complaints etc- Dealing with the customers from start to finish - Collaborating with… Show more - Continuous and consistent dialogue with customers via Max Contact software and emails, solving their problems, focusing on taking care of the customer’s quality- Using Kraken (Proprietary Sofware) as a revolutionary energy tech platform based on advanced data and machine learning capability which is built around customers - Answering a variety of queries end-end e.g. billing, metering, complaints etc- Dealing with the customers from start to finish - Collaborating with cross-functional team to resolve complex customer issues - Maintaining high level of customer satisfaction by providing accurate information and helpful solution - Engaging with industry stakeholders e.g. organize site visits for engineers- Taking part in new initiatives, both systems and processes ensuring continuation of excellent customer satisfaction and business continuity Show less