Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping customers completely assured and satisfied. Performing diagnostics and repair on critical hardware to meet service level agreements.

Assist in the day to day resolution of communication equipment, (modem, routers), and customer access via DSL to the internet. Troubleshooting equipment, software, and OS issues for the end users.

Day to Day operations in the manufacturing of stained glass products for residential and commercial customers.• Negotiated contracts with National Builders (ie Pulte, D.R.Horton, Shea Homes, Arthur Rutenburg, Ashton Woods Homes) stipulating pricing, quality, deadlines, work flow, safety, invoicing, etc. • Project Management of commercial projects involving multiple subcontractors in the installation of large, stained glass windows. • Managed subcontractors to complete all projects… Show more Day to Day operations in the manufacturing of stained glass products for residential and commercial customers.• Negotiated contracts with National Builders (ie Pulte, D.R.Horton, Shea Homes, Arthur Rutenburg, Ashton Woods Homes) stipulating pricing, quality, deadlines, work flow, safety, invoicing, etc. • Project Management of commercial projects involving multiple subcontractors in the installation of large, stained glass windows. • Managed subcontractors to complete all projects on time and under budget. • Interacted with customers on a daily basis in the selling, delivery and installation of stained glass products in the residential market. Show less

Senior System Administrator/Support for a critical, national application used to engineer AT&T's network by a group of 300 AT&T’s network engineers. • Coordinated activities between AT&T's software development group, hardware and software vendors, and the end-user group in the installation of all application software installs/upgrades, OS patches and hardware upgrades.• Monitored daily activities of backup routines, system-to-system communication, network functionality, application… Show more Senior System Administrator/Support for a critical, national application used to engineer AT&T's network by a group of 300 AT&T’s network engineers. • Coordinated activities between AT&T's software development group, hardware and software vendors, and the end-user group in the installation of all application software installs/upgrades, OS patches and hardware upgrades.• Monitored daily activities of backup routines, system-to-system communication, network functionality, application logging. • Developed a "Surround Strategy" for the application. Implemented and put in place a series of intermediate servers between the end-users workstation and database server to offload application processing from one server to a series of servers. Increased application response time and reduced the number of end-users affected by an outage. • Developed scripts to load balance end-users across multiple servers. Show less

Senior System Administrator/Support for a critical, national application used by all of AT&T's Central Office technicians to inventory and track all central office parts and equipment.• Managed a group of 12 support technicians in the operation of a centralized call center to handle all application software, workstations, and server issues. • Implemented scripts and routines to produce a daily status report on all main servers (4), all central office workstations(3000+), daily… Show more Senior System Administrator/Support for a critical, national application used by all of AT&T's Central Office technicians to inventory and track all central office parts and equipment.• Managed a group of 12 support technicians in the operation of a centralized call center to handle all application software, workstations, and server issues. • Implemented scripts and routines to produce a daily status report on all main servers (4), all central office workstations(3000+), daily upload/download processes for each central office, DB and server backup routines. • Managed a 5 million dollar operating budget. • Coordinated application software releases to all users workstation(3000+) • Coordinated activities between AT&T's software development group, hardware and software vendors, and the end-user group in the installation of all application software installs/upgrades, OS patches and upgrades, hardware upgrades. Show less