Martin Ougo Email & Phone Number

Franklinton, Nc, Us

• Provides technical support and troubleshoot issues via phone, email, and chat• Utilizes software tools for documenting and resolving customer inquiries promptly• Develops and maintains positive customer relations and coordinates with team members to properly handle requests and questions.• Handles customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

United States

• Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.• Supported the implementation of new systems and processes that led to improvements in overall inventory management performance.• Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.

Atlanta, Georgia, United States

• Developed and maintained performance goals to ensure accuracy and quality.• Implemented new CRM system to better manage customer relationships and improve overall satisfaction scores.• Streamlined sales processes for faster decision-making through meticulous data analysis.

Atlanta, Georgia, United States

Provided technical support to faculty and students, troubleshooting hardware and software issues.Assisted in the maintenance and upgrading of computer systems.Conducted training sessions for end-users on IT best practices.Collaborated with the IT team to implement security protocols and ensure network integrity.

Nairobi County, Kenya

Managed large datasets, ensuring accuracy, completeness, and adherence to data governance standards.Conducted data entry, cleaning, validation, and analysis to support statistical reporting.Collaborated with a multidisciplinary team and project coordinators to develop and implement data management protocols and also to ensure project objectives were met.Collaborated with cross-functional teams to perform project finance evaluations, contributing to informed decision-making processes.Supported research projects and team activities, managing calendars, agendas, and meeting notes.

Nairobi County, Kenya

Provided technical support for hardware and software issues, ensuring minimal downtime.Assisted in the installation and configuration of computer systems.Participated in IT infrastructure projects, data entry, including network upgrades and system integrations.

Data Analytics

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Master Of Business Administration - Mba, Business Analytics

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Diploma In Information Technology, Information Technology, Pass