Martin P. Email & Phone Number

Hilversum, NH, NL

Currently offering consultancy and assistance in the development of business operations within Qoolize.

The Randstad, Netherlands

After a period of development, and a desire to step outside of my comfort zone, I dived into entrepreneurship. Mostly focused on written content, maintaining and developing my own personal content platform and brand.With over a decade of experience working in the Telecom industry (business operations), I manage to bring together a particular set of skills.

Amsterdam, North Holland, Netherlands

Possibly, the most rigorous role in my career but equally satisfying. Re-shaping an existing team into a new, yet familiar, concept presented the chance to strengthen relationships with direct reports and gain the insights of inspiring peers and upper management colleagues.- Organized and coordinated daily team activities. - Supervised analyses of.

Amsterdam Area, Netherlands

After increased exposure to the business and customer relations, this next step felt only natural.- Spokesperson for customers.- Created monthly performance reports (internally and externally).- Set up, coordinated and led recurrent "Service Review" meetings with the customers assigned.- Worked closely with all Operations teams (incl. upper management).

Amsterdam Area, Netherlands

As part of an always evolving environment the opportunity to expand my skills emerged, a welcomed change at the time and the chance to use acquired skills in a different way.- Analysed incidents, organized root cause analyses data, ensured problem cases and improvement plans were properly followed up and well administered.- Worked closely with the Customer.

Due to excellent performance, there was a chance to step-up and gladly took on the next challenge in a very successful Support team.- Ownership over escalated technical issues (1st level escalation).- Assisted Support Engineers on complex technical cases and/or SLA breaches- Organized and coordinated daily internal activities (e.g. handovers to the next.

Kickstarted my career in Telecom bringing support to customers globally.- Incident management activities. Incoming calls, incident creation & management, troubleshooting and liaising with suppliers to achieve case resolution.- Support and coordination of tasks & activities with higher escalation levels/Operations management, and ensure given KPIs, goals.

Provided IT support to assigned customers accounts, as well as internal support for the organization (covering mostly EU and LATAM regions).- Incident & escalation management.- Troubleshooting & resolution of reported IT issues.- Personalized support for assigned customers/accounts or internal teams.