Responsible of managing the PMO, Analysis, Efficiency, Quality, Solutions and Technologies teams for AGA Benefit Solutions.* Participate to the company’s strategic planning and tracking activities as an executive committee member;* Responsible of tracking the corporate roadmap, business objectives and KPIs;* Responsible of planning and controlling projects and operational budget;* Responsible of assessing and optimizing efficiency for all departments;* Responsible of managing, monitoring and controlling all information technology related activities;* Active participant in M&A activities;* Functional manager for the Operations team leaders;* Active participation in supporting AGA customers.

Responsible of managing, monitoring and controlling IT, operations efficiency and business conformity for AGA Benefit Solutions.* Responsible of building and maintaining the corporate roadmap, business objectives and KPIs;* Responsible of assessing and optimizing efficiency for all departments;* Responsible of managing, monitoring and controlling all information technology related activities;* Responsible of planning and controlling operational budget;* Functional manager for the operations teams;* Active participation in planning and integrating acquisitions.* Active participation in supporting AGA customers.

Responsible of building and managing the Strategy and Operational Excellence practice at Alithya. The practice offers a range of strategic managed services specialized on organizational management and performance.• Responsible for the practice's strategies and services;• Responsible of the governance framework and the continuous improvement strategies;• Responsible of providing a community and support to all management-related roles;• Participated to pre-sales, service proposals and promotional activities;• Prepared and presented the practice's managed and professional services;• Responsible of services performance tracking;• Actively involved in creating collaboration opportunities across business units;• Shared the practice's knowledge and expertise within the organization.

Founded Alithya’s Digitial Solutions Center, responsible for strategy and performance.• Responsible of the governance framework and continuous improvement strategies;• Responsible of the project management office and for performance tracking;• Functional manager for the management and architecture related roles;• Participated to pre-sales and promotional activities;• Prepared and presented project delivery proposals;• Actively participated to the integration of new customers and projects;• Implicated on managing operational relationships with customers;• Responsible of the Atlassian service offer;• Participated to the execution of special projects.

• Software delivery process optimization• Functional architecture review• Business analysis• Functional analysis• Mentoring• Business analysis group management• Functional analysis group management• Test group management

Delivery manager and functional architect on several client projects:• Estimated development efforts using the use case points evaluation method;• Planned and monitored projects execution (teams management);• Gathered, elicited and prioritized the scope and functional requirements;• Managed the integration of the new features and modules within the existing Advertiser Center architecture and along with the existing YPG systems;• Planned and participated to the testing phase of various projects;• Provided support to developpers and final users;• Optimized YPG's project management and change management processes as a Cortex manager.Cortex group operations:• Planned, monitored and participated to communication activities and to partnerships with external providers such as IBM;• Planned, monitored and participated to the continuous improvement activities for CGI eBusiness Development Assets;• Provided all CGI eBusiness Development Center members with mentoring and supporting services;• Planned and executed training sessions focusing on various software engineering, project management, support and process management topics;• Provided consulting services for internal and external clients on development process improvement and setup;CMMI conformance process:• Defined and implemented processes to be used to evaluate a project's CMMI compliance;• Defined and created all checklists and tools required to execute CMMI audits, to consolidate results, to analyze and communicate the associated metrics;• Provided proper training regarding the new CMMI evaluation process to CGI eBS leaders and project managers;• Supervised and participated to the ongoing CMMI evaluation process.

Created the first version of CGI's eBusiness Solutions development process:• Designed a development process based on RUP (Rational Unified Process);• Defined all phases, disciplines, activities, steps, techniques, artifacts, deliverables (Word/Excel templates) and work flows for the development process;• Created and deployed the development process standards, politics, rules and other elements required by the CMMI-SE/SW/IPPD/SS model;• Reviewed, refined and optimized the development process using CMMI-SE/SW/IPPD/SS model version 1.1;• Built an intranet to contain all of this information;• Created a Java tool facilitating updates on the Intranet's TreeView menu;

Created a provincial level intranet to offer all customer service centers information and tools regarding Videotron's offerings and products:• Analyzed, modeled, designed, deployed and maintained a provincial level intranet for Internet services;• Created business analysis documents regarding specific operational problems within the customer service center (problem description, reason and solutions).