Accountable for all aspects of technology operations and delivery, as well as security operations and compliance in a heavily regulated B2B sports gaming and lottery partner and B2C sports gambling operator.Reported directly to the Managing Director and later, to the CEO as part of the Senior Leadership team, driving technology and business alignment and delivery.Focused on the digital modernisation of our platform and supporting services, driving a cloud native first approach as well as enhancing our security posture through compliance and governance.Leadership of 25+ permanent staff across 5 direct reports and several near and offshore resourcing partners.Accountability for the Technology budget of more than $8M annually and a resourcing budget of around $3M annually.Key contributions and successes:• Orchestrated a platform improvement program, delivering an increase from 95% service availability in 2022 to 99.7% in 2024 and a service penalty saving of over 25% annually across our partners.• Defined and delivered a new iSMS with clearly defined policies and governance tooling to maintain our audit and compliance posture targeted towards ISO27001:2022.• Delivered a near, medium and long-term roadmap of modernisation and optimisation, solving near term technical debt, whilst leaning on public and private cloud solutions in the medium term and abstracted technologies through service mesh in the longer-term, tied to new feature delivery and business goals with stakeholder buy-in.• Defined and delivered fiscal year technical and resource budgets, negotiating key vendor pricing and catalyst programs saving upwards of 35% on our Cloud Run Rate and new workload migrations to meet our business goals.• Drove the integration of our DevOps and DevSecOps practices into all engineering teams. Immediately demonstrating the importance of faster feedback on code quality and self-service through automation of operational issues within sprint teams.

Accountable for all aspects of technology operation and delivery, from end user support to customer platform delivery.Reported directly to the CTO and regularly engaged with the Senior Leadership team, helping shape our future technology goals.Focused on the transformation of legacy systems and services into a secure, elastic, hybrid multi-cloud environment.Leadership of 20+ permanent staff with 3 direct reports and a number of near and offshore resourcing partners.Accountability for the Technology budget of more than $8M annually and a resourcing budget of around $3M annually.Key contributions and successes:• Built relationships within the organisation to enhance trust, visibility and the reputation of the technology team within the organisation.• Drove organisational change within the Technology team, to foster a mentality of ownership and accountability, ensuring all team members felt a sense of ownership and the desire to push incremental improvements throughout the estate.• Restructured the Technology team to meet our business goals, using the SFIA framework to build clearly defined career paths for all members and to ensure succession planning throughout.• Designed and delivered a modernisation program for our parent company ITOC out in France, using AI Ops and Incident Orchestration to drive down MTTA and MTTR by more than 50%.• Built fiscal year tech and resource budgets, optimising tooling and solutions to meet business needs.• Defined and delivered our first phase BC/DR strategy, closing out a significant number of critical items on the corporate risk register.

As a Alpha Sights Expert, I bring over 20 years’ of experience in the technology field across a number of industries to help clients solve some of their toughest business challenges around technology operations.Alpha Sights connects decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead.

Reported directly to the CIO and regularly engaged with the CEO, steering the overall technology roadmap.Focused on streamlining design and transition of the IoT network (and Platforms) service enhancements, through to service delivery within the IT Operations group and NOC.Led various innovation teams to identify and deliver MVP solutions for new KORE IoT Services.Leadership of 35+ staff with 5 direct reports ranging across all IT Operations and Network Engineering.Accountability for the IT Operations budget and IoT Network project delivery budgets of more than $1M annually.Key contributions and successes:• Identified our future state strategy and roadmap across all KORE IoT Networks to enable delivery of greater scalability and lower latency of IoT network services, realising a 30% OPEX reduction YoY• Drove a culture of DevNetOps through our cellular engineering team moving towards an automate all things strategy• Enhanced employee engagement throughout the Engineering teams through delivery of compelling plans for the future and exposure to new technology and methodologies• Redefined the structure of the IT Operations and Engineering teams to enhance accountability and to support succession planning• Adopted the SFIA framework to clearly define job roles and descriptions to industry standards, enhancing appeal and improving recruitment.

Driving teams to deliver my vision of World Class IT Service Management through new and innovative tooling and service optimisation.• Liaise with the CEO and Product leadership to steer the technology roadmap and ensure delivery and business continuity, focussing on optimising project delivery and BAU cadence through automation and the introduction of targeted KPI’s.• Fostered a culture of team players based on the principles of Humble, Hungry, Smart and improved employee engagement beyond 80% whilst creating a high-performing team.• Identified and directed an optimisation roadmap for architectural changes reducing OPEX by around 30% year on year and reducing our lifecycle planned CAPEX spend over the next 5 years by a further 25% within our Telco network operations environment.• Converted an out-dated NOC into a data driven, scalable, and rapidly integrated ITOC delivering 60% reduction in MTTR for P1 incidents with an estimated saving of $35,000 per incident.• Defined and delivered a technical vendor management framework ensuring governance of our MNO Partner and 3rd Party vendor relationships.

Delivering thought leadership around strategic initiatives and driving delivery back into the business.• Built service delivery maturity through the definition of ITIL based standards and processes enabling effecting service design and subsequent transition through to operation.• Managed all facets of the technical M&A for multiple key acquisitions by the organisation, including planned spend and projected delivery on all elements of post-acquisition integration. • Established productive working relationships throughout the organisation to enable organisation change and growth.

Responsible for mentoring and escalation across the expanded engineering organisation as a result of the acquisition of Wyless by KORE Wireless. * Allocated Project Manager responsibility for design, deployment and service migration to new geo-redundant Data Centre's in EMEA.

Responsible for mentoring and subject matter expertise across the Network Engineering organisation. * Technical Lead for Cellular Management Platform consolidation and migration from multiple hosting providers to Amazon Web Services (AWS). * Assigned SME role for Whilte Label Cellular Management Platform migration to Amazon Web Services, with Service Abstraction for platform functions.

Responsible for the day to day running of the APAC & EMEA Technical Infrastructure teams. * Allocated responsibility for an infrastructure stabilisation project across all of North America including Virtualisation, Consolidation of Services and the addition of proactive monitoring across the entire service platform. * Responsible for the planning and implementation of a new platform running Solaris Unix and RedHat Linux for conferencing services over SIP.

Responsible for the day to day running of the EMEA Technical Infrastructure team. * Allocated role of Global Technical Specialist and EMEA project lead and therefore responsible for the design, PoC and deployment of an enterprise grade Global WAN solution including MPLS and Route Autonomy.

* Responsible for Audio Conferencing Platform Maintenance and Upgrades. * Designated Technical representative for Key Customer meetings ranging from Site Technical Management to Deployment Planning.