Martin Parrish Email & Phone Number

Elkhart, Indiana, Us

Plan and monitor the day-to-day running of business to ensure smooth progress throughout the organization. Oversee staff from multiple departments (Purchasing, Supply Chain, Production, Quality, Manufacturing Engineering, Scheduling/planning, Customer service) to ensure that all departments are working in sync to achieve company goals. Continually evaluate the efficiency of business procedures according to organizational objectives and apply improvements. Assist with the procurement processes and coordinate material and resources allocation including production material and employees. Oversee customer support team and organize them to enhance customer satisfaction and participate or lead customer meetings. Adjust operational budgets to promote profitability by reviewing financial information and trends. Adjust/create policies and assist with their deployment. Manage relationships/agreements with customers/suppliers. Review hourly, daily weekly, monthly and quarterly KPI's to evaluate overall business success. Review leading and lagging indicators for business trends and potential disruptions.

Vaughan, Ontario, Ca

Responsible for all daily operations of two plants, one local and sister plant on East Coast. Overall responsible for all KPI’s of plant including P&L, efficiency, quality, energy, OTD (both customer and supplier), staffing numbers, oversee training program and matrix. Hold daily series of meetings to discuss results and daily objectives. Attend weekly and monthly management meetings as well as lead multiple sections of those meetings. Work with all managers weekly to review department road blocks and ways to remove them. Still maintain the company’s largest customer (sales dollars) by holding several meetings with their upper management.

Vaughan, Ontario, Ca

Oversaw the division quality team consisting of 3 quality engineers, 1 quality technician and 1 quality inspector. Led and participated in all customer/supplier audits as well as led the ISO 9001/14001 audits. Maintained the company quality manual and polished quality improvements. Maintained monthly performance KPI’s and developed new metric to track internal defects and scrap generation. Worked diligently to maintain and improve customer relationships with quality and sales teams. Improved supplier non conformity reporting structure to observe a more accurate view. Developed new 8D tool to drive to root cause. Lead team through customer PPAP, APQP, PFMEA, control plan, process flow and review supplier PPAP submissions.

Vaughan, Ontario, Ca

Develop quality improvement based upon customer concerns and conversations. Review and update quality and production documents. Maintain solid working relationships with customers with constant contact via email, phone or in person. Issue Quality tools such as Quality Alerts, 8D, 5 why and fishbone diagrams to production teams and suppliers when concerns arise. Visit and audit suppliers and customers when the atmosphere suggest it. Maintain solid relationships with the customer group that I oversee including the largest customer for MCC (sales based).

Elkhart, In, Us

I was tasked with developing a team, process and practices that identify, correct and track concerns of production units. During the creation of the department, I created new documents to give systematic order to technicians during the inspection process. I implemented data tracking files to log repetitive concerns and associative cost of repair. I oversaw, hired, trained and dismissed all staff in the PDI department. It was my responsibility to maintain good work flow throughout the day.

Elkhart, Indiana, Us

Tasked with reducing call hold times to less than 60 seconds, implemented training and lean office applications. With these practices the hold times averaged less than 45 seconds. Continued growth in the market afforded the opportunity to begin training OEM and dealer personnel on site. A programmed was developed to begin training this demographic through hands on/on site training. Managed the daily functions of 20+ phone technicians, administrative staff and training department.

Elkhart, In, Us

Oversee seven product line quality departments, ranging from entry level class C motor homes up to luxury diesel motor homes. Perform vendor quality checks, participate in product planning and refining. Develop inspection procedures and documents. Hire, evaluate and train personnel for various positions within the quality department. Aide production managers in reducing errors and subsequent warranty cost.

Elkhart, In, Us

Act as liaison between warranty, production and sales department. Develop methods to reduce or eliminate warranty concerns. Develop corrective actions to improve production methods and further more reduce warranty concern and cost. Coordinate vendor audits of production application and negotiate with vendors to warrant supplied parts.

Elkhart, In, Us

Develop teams, practices and standards within the quality department. Create measurable systems to track trends within the quality department. Meet with production management on a regular basis to jointly eliminate concerns during the production process. Consulted with engineering and development teams to reduce manufacturing stresses, adhere to compliances and create logical work flows. Oversaw 90+ employees over 3 campuses and 5 product lines.

Elkhart, In, Us