Successful professional with over 14 years of leadership experience, driving Retail Operations Execution and Store Performance through a deep understanding of retail operations and business performance metrics, drives continuous improvements in district operations, identifying trends and external market conditions, and providing differential support to underperforming stores. Current Responsibilities - Improves core pharmacy and retail operations and business performance through appropriate partnership with DPR and HCS and other stakeholders. - Builds working knowledge of programs, services, initiatives, compliance/quality metrics, trends and pressing challenges to best support growth across the operation.- Partners and collaborates with leaders across other districts, areas and regions to drive success and identify unique learnings. - Acts as a point of contact to support and translate change initiatives to store manager team by communicating the rationale and required actions for change, empowering their team to execute, serving as a subject matter expert and holding their teams accountable. - Leads with intention, demonstrates active listening and empathy skills during periods of change and transformation.- Advocates to their leadership for necessary resources and support for team members around change initiatives. - Applies knowledge of the patient/customer to model and coach teams to proactively address needs and seek solutions that exceed customer/patient expectations and build loyalty. - Understands needs of customers/patient/community and ensures right products and services enhance satisfaction and increase loyalty. - Understands sales and financial conditions, business performance reporting and metrics, executes data-based business plans.- Demonstrates ability to analyze data to drive operational excellence.Supports area partnerships by executing business strategies as appropriate, converts this information to actionable change and raises awareness to leaders about opportunities.-Teaches, trains, and coaches SMs and RXMs to develop their leadership capabilities and enhance their abilities to run successful store operations.-Ensures a robust talent pipeline by holding SMs and RXMs responsible for developing a diverse pool of prospective future store leaders.-Proactively helps SMs/RXMs resolves store issues/concerns; acknowledges exceptional team members to drive engagement and reinforces desired behaviors that align with leadership model.- Contract negotiations with Union Representatives