Providing inspirational leadership and support to my award winning team of over 60 staff, including; managers, producers, museum teachers, family facilitators and artist educators.Directs creative curation of innovative, culturally diverse and engaging public programmes, events, and festivals for multi-generational audiences.Responsible for managing annual operational and sponsored project budgets of over £400K and building successful business case proposals for multi-million pound collaborative projects.Oversees annual delivery of school programming for 300k+ domestic and international school visitors and site wide family experiences and learning offers for over 3 million families and young audiences. Digital learning lead, overseeing and managing the award winning Samsung Digital Discovery Centre team and programme.Greengross Family Young People's Programme - 2018-2019 Oversaw the pilot of the British Museum's Youth Collective to provide a stronger voice and wider opportunity for young people locally and nationally and co-design & develop programmes for young people by young people.

Management and leadership of the education team including session leader practitioners, volunteer guides and business support assistants.Development of the educational experience for our school and family audiences.Increased partnership opportunities and developing new formal educational sessions promoting and incorporating STEAM.Contributed to the parks £17.5m HLF bid plans for enhancing and redeveloping the educational offer and visitor experience across the site at Bletchley Park.Programmed a 5yr family experience strategy for the whole site.Developed, designed and delivered training opportunities for staff and volunteers to support and promote exceptional customer service to all our visitors.Critically analysed visitor feedback, gaining insight into audiences, highlighting areas for improvement and implemented and planned for positive change; maximising opportunities for learning experiences for our visitors.Worked with volunteers and staff to improve and enhance our internal and external service and create a culture of best practice performance in all areas.Planning, writing briefs, contracting services and delivering key events for all our audiences with a particular focus on the family experience.Contributed to permanent and temporary exhibition projects onsite and offsite in partnership with other organisations; working closely with the collections and exhibitions team.Sitting on the internal ‘access and participation’ board.Promoting a strong vision of the future and developing new strategies to support whole team engagement in moving forward with transitional change management.

Led and directed a large multi-skilled team of practitioners, business support assistants, officers and managers.Planned 2017 departmental phased budgets (circa £200k).Set 2017 performance and target objectives.Provided 1:1 managerial support, resolving any issues and beingthe ‘go to’ person at all times.Positively role modelled expected values and behaviours,encouraging engagement and boosting general team morale.Contribute to head of department meetings with directors andCEO, working collaboratively across teams on site-wide projects.

Responsible for the successful completion and submission of a £2.4m HLF application bid.Provided inspirational and motivational leadership and management to a dynamic and diverse project team of internal and external consultants including; curators, archaeologists, architects, building surveyors, funding and finance specialists and visitor experience and interpretation specialists.Identified, engaged with and nurtured key stakeholder relationships (internal & external) advocating on behalf of the National Trust; involving them to create mutual benefit and understanding of the projects work.Worked with the property, consultancy and project management teams to create and communicate a compelling property vision, linked to the property business plan and national strategic priorities.Used audience segmentation, motivations and Spirit of Place resources to plan, test and develop innovative visitor experiences to retain existing members and also attract new audiences.Managed a £160K project budget.

Strategic leadership and management of whole site learning offer from KS2-4 to Higher and Adult Education programmes; formal/ informal education and partnership development with local youth and community groups.Led and managed interpretation projects from concept to implementation including 5 successful temporary exhibitions.Responsible for digital interpretation research and development; social media managment and website content creation, editing and management.Leadership and performance management of numerous volunteer teams (Living History, Learning, Events) and a full-time volunteer learning assistant.Advocating for the National Trust at external events and meetings, as well as regular duty management responsibilities.

Responsible for the day to day visitor operations; duty management and professional support of staff and volunteer teams.Planning and developing innovative, inspirational and memorable experiences for visitors to Sutton Hoo.Worked with the whole team to plan and develop an annual marketing and communications plan.

Project Managed and implemented Young Suffolk's Quality Standards Award for 'FAYAP'Leader and assistant leader of weekly youth club projectSupervision of volunteersPlanning and preparation of activities and centre for evening clubs and activities

Taught multiple subjects including Physics, Biology and Chemistry, History, Geography, Drama and Spanish to Key Stage 3 and Key Stage 4 students.

Management of two youth centres, numerous high school projects, mobile youth provisionSupervision of staffing teams, 'IAG' worker and school's counsellorDesigned, developed, delivered and project managed a diverse range of projects and activities to meet the needs of the young people and key performance targetsEnsure funding was in place and budgets kept and maintained

Provided an information, advice and guidance service for pupils within high schoolsDesigned, developed, delivered and project managed an alternative outdoor curriculum activity programme for high schoolsDesigned and implemented several consultations in partnership with other organisations to evaluate and assess the needs of the pupils and wider community

Provided an information, advice and guidance service for pupils within high schoolsRe-established and delivered a Teenage Health and Information service for young people in high school, in partnership with the NHSWorked closely with colleagues in the youth service, school and external agencies in providing a consistent support network for young people in need at school and in the local community

Leader of educational activity weeks for schools and groups. Climbing and High ropes instructorCanoeing and Kayak instructor Mountain bike instructor