Martin Petkov Email and Phone Number

-Taking care of the Knowledge base - creating new, updating existing, and retiring old articles-Performing IT inductions for the new hires in the company when needed-Training and mentoring the new hires in the team-Imaging laptops with a corporate image via SCCM-Shipping and receiving back hardware such as laptops, monitors, etc. -Reviewing existing processes and suggesting new ones-Assigning tickets to the L1 team when needed-Managing various okta MFA groups

-Providing first-line technical support via chat or calls-Providing local software and hardware support-Assisting the upper management with process suggestions -Escalating tickets to the senior teams accordingly -Managing soft phones configuration

-Providing first-line technical phone support as part of a Global Help Desk Service-Work directly with internal customers in order to identify their needs-Installing and configuring hardware and software-Troubleshooting various software and hardware relates issues and documenting them in a corporate ticketing system-Logging and keeping records of customer/employee queries-Advising clients and resolving their issues-Researching required information by using the available… Show more -Providing first-line technical phone support as part of a Global Help Desk Service-Work directly with internal customers in order to identify their needs-Installing and configuring hardware and software-Troubleshooting various software and hardware relates issues and documenting them in a corporate ticketing system-Logging and keeping records of customer/employee queries-Advising clients and resolving their issues-Researching required information by using the available resources -Offering alternative solutions where appropriate -Working on tasks assigned by management Show less