Martin Pienkowski Email & Phone Number

Warsaw, Pl

Warsaw, Pl

Munich, Bavaria, Germany

Warsaw, Mazowieckie, Poland

• Managing a portfolio of existing customers, ensuring that they maximize the value they receivefrom the EcoVadis solutions. Actively contribute to maintaining a high satisfaction level towardsEcoVadis services;• Developing and implementing account strategy and plans for Customer & Market segment of Assessed Companies to reduce churn & increase business value through upsell of new products and/orsubscription type;• Collaborating with various business units such as Marketing and Product Management to developthe offering for existing subscribers;• Acting as a primary escalation point for assigned accounts;• Establishing and maintaining strong relationships with both proactive & reactive outreach to assignedaccounts;• Developing trusted advisor relationships with key account stakeholders and executives;• Assisting customers in more effectively utilizing the EcoVadis platform to suit their specific businessneeds and handling internal/external requests;• Clearly communicating the progress of monthly/quarterly initiatives to internal and externalstakeholders;• Preparing reports on accounts/market status;• Working with assigned accounts to promote the EcoVadis solution to the market & beyond throughcase studies, events, specific initiatives, etc;

Warschau, Voivod Masowien, Polen

• Engaged with customers via phone, email, webinar, etc to assist in the customer onboarding process and drive a high response rate;• Appropriately communicated EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process;• Identified risks (i.e limited activity, communication issues, etc) to the customer's successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. • Worked with internal & external stakeholders to facilitate communication & information exchange;• Developed a comprehensive understanding of our customers including key industries, business challenges, and objectives;

Warschau, Voivod Masowien, Polen