• Responded effectively to increased workloads of 120 ongoing claims, increasing knowledge and expertise as required while meeting targeted goals, closed 200+ claims in 4 months.• Opened new claims as the first notice of loss adjuster, investigated claims, contacted insured or others involved persons to obtain missing information.• Hired independent adjusters and contractors for field inspections when needed.• Settlement authority level of $15,000.• Responsible for making sound financial decisions that are in the best interest of the company and its clients• Conducted and investigated claims, interpreted laws and regulations, rendered insurance decisions from onset to closing• Addressed diaries, emails, and voicemails within company timeframe• Planned, prioritized and organized 120+ current claims, while opening approximately 20 claims per week. Reviewed documents, correspondence, and reports• Communicate effectively with customers to ensure repairs and settlements are completed to desired standards while maintaining efficiency and impeccable time management

Provided excellent service to customers.Commended by supervisors for completing 30-35 gas disconnection service calls daily.Talent for resolving conflict with difficult customers; excellent negotiating skills.

Responsible for the patrons enforcing safety at all times.Taught swimming lessons and aquatic classes.Admirable public speaking skills.Unique teaching style; creative and resourceful; requested by patrons.