Martin Rocha Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

North America

Empowering customers to digitally transform with Modern Work Solutions, Security and Biz Apps. Partnered with 3PP on available solutions to build relationships by creating trust, while driving device solutions and cloud options.Supported Enterprise Territories* with 20+ directs and supported 50+ high caliber employees across North America and ANZ (Australia/New Zealand) with focus on model, coach, and care. Establishing tools and guidelines with program managers on measuring success, sharing insight and feedback with peers and directors.*Supported Territories: Geo-locations, FSI, HLS, Retail & Manufacturing and EDUResponsible for weekly, monthly and quarterly focus on pipeline creation and management using Dynamics CRM, adopting new prospecting methods of outreach, calls, emails, meetings and LinkedIn Social selling techniques. Managed constant growing customer list for EA and renewals. Collaborate closely with Channel Partners, exhibiting a high level of proficiency in MS Dynamics CRM and Power Bi analytics.Recognizes systemic problems and process absences, actively engages in projects to enhance internal processes, and produces executive summaries outlining customer issues, business suggestions, resolution progress, while also contributing to the identification of issue patterns and the development of resolution strategies. Managed customer and field expectations, ensures stakeholders are informed on issue status, and proactively communicates with internal teams and senior leadership for complex issue resolution.

California, United States

Microsoft Store Direct Sales and Support Manger - Driving Surface devices and Microsoft Cloud as a solution for small to medium business owners. Working with 3PP to provide M365 options to support customer needs and deliver services across Microsoft’s ecosystem. Built relationships with customers by creating trust and offering long-term solutions, in addition to supporting non-profits.Collaborates with operations team to suggest appropriate resources, served as an expert to engage the right groups for issue resolution, manages account-aligned customers, removes barriers, facilitates smooth processes for resolution, and mentors team members in handling complex cases.Establish and overseeing pipeline development and administration on a weekly, monthly, and quarterly basis through CRM tools. Implementing novel outreach techniques such as calls, emails, and meetings to engage potential leads.~Nominated by Microsoft directors to create rhythm of business with Surface Customer Adds (SCA), creating trust with Surface Specialists and Account Teams (ATU) on cold calling methods: outreach and execution. Supported Direct Sales and Support/Enterprise program from inception to scalable model – from pilot to roles in FY23.Supported virtual events: Highlighting Xbox and Game PassXbox Special Olympics Forza Tournament 2020Xbox Special Olympics Forza | Minecraft | Madden 2021

Los Angeles Metropolitan Area

Driving Surface devices and Microsoft Cloud as a solution for small to medium business owners. Working with Microsoft Cloud partners to provide M365 options to support customer needs. Built relationships with customers by creating trust and offering long-term solutions, in addition to supporting non-profits.Led team of 30+ sellers through store to remote transition – consistently produce excellent customer experiences through customer service. Meeting sales targets and KPIs, during customer meetings. Worked with local office(s) during visits to share best practices, elevate hardware benefits and features through storytelling and promos. Communicated with directors, marketing, and support teams on follow up, weekly calls and target acquisition.

Greater Los Angeles Area

Overseeing store and market planogram, merchandising & pricing while driving customer & employee experiences. Reviewing store(s) experiences with team and store managers to elevate store atmosphere. Setting daily and quarterly targets with store managers to reach company budgets & services, while maintaining a working environment with high culture and morale. Leading numerous executive store visits with corporate partners and leaders, from marketing and experiences team, store to regional managers and readiness team. Providing results through solution-based decisions to increase productivity. Driving energy through in-store and corporate mandated events with local and high-level talent.Bridged gap from field to corporate, through customer insights, policies and procedures while maintaining customer and employee engagement. Through in-store and virtual follow-ups, worked with store leadership on presentation with merchandising standards and atmosphere across multiple locations across Southern California and Arizona.Supported off-site events - Highlighting Microsoft Branded products: Surface and XboxXbox Gear Shop E3 2019Xbox Gear Shop PAX West 2018Adobe MAX 2019

Greater Seattle Area

Innovation Team Lead works in conjunction with Innovation Stores, providing telemetry on priorities and initiatives. These experiemention stores and testing enoivorments for new pilots and test and learns. Through a fundamental process, Innovation Team Lead will provide exemplary information to HQ that has been instrumental in establishing and determining many future campaigns through scalability models through Innovation Stores.Assess scalability and impact of numerous projects.Testing seasonal campaigns, moments in time and holiday idealization prior to date.Responsible for partnering closely with HQ and Field.Visited assigned Microsoft stores cross-country, assisting with idealization of experiences.Weekly skype calls with assigned Microsoft Stores in United States and Globally.Drive alignment and consistency while ideating with innovation stores on new experiences and campaigns.Strategic shift to ensure corporate and field alignment.Amplifying in-store experiences with Surface, NEST, Invoke, Mixer, Xbox, Cortana and Cross-platform.Providing feedback through executive level preparation meetings.

Carson, Ca

Supporting multiple locations through on-boarding, training and weekly and monthly visits for brand standards and promos.Annual Revenue Volume: $5 millionCoaching/Training CapabilityHiring/Staffing CapabilityStock and Inventory AdjustmentsMerchandising and Receiving

Culver City

Inventory Integrity (Responsible $65 million in product inventory)-Physical Inventory, Stock Count, Clearance Management, Ship to Store capability, Deliveries and Shipments, Merchandising and Inventory adjustments.Store Operations -Back Office Management, NOP management, Store Expenses, Hiring and Staffing, Store pick up phone operations. Customer Experience - NPS (Net Promotor Score)

West Los Angeles

Annual Revenue combined - $55 million / Store Annual Revenue Volume - $95 millionResponsibilities - Home Theater, Digital Imaging, Video Games, Movies and Music, Car Audio and Partnership with Magnolia AV and Pacific Sale's General Mangers. -Sales, Comp Growth, Profit Growth and Vendor Partnership, Coaching/Training, Staffing and Hiring, Driving Revenue through goal setting. Customer Experience - NPS (Net Promotor Score)Improved +7% comp YOY in Business Group, 110% revenue to target FY14.Partnership with Vendors to drive world class experiences including Sony, Samsung, Sonos, Nikon, Activision, LG, B&W, Definitive Technology, Bose, Canon and Microsoft (Xbox products)

West Los Angeles

Inventory Integrity (Responsible $95 million in product inventory)-Physical Inventory, Stock Count, Clearance Management, Ship to Store capability, Deliveries and Shipments, Merchandising and Inventory adjustments.Geek Squad Management - Geek Squad Tech support & Car Installation-Client Experience, Hiring Knowledge Training Agents, Customer Information Privacy, Client Turn over Time - repairsCustomer Service-Coaching/Training product returns, Identifying Customer needs, Processing Returns in time manner, Customer Experience - NPS (Net Promotor Score), Ensuring product returns processed correctly for inventory accuracy.

West Los Angeles

Culver City, Ca

Fresno & Los Angeles