Martin Saint Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

In my role, I lead the UK Customer Service team, driving consistent growth and customer satisfaction across both B2B and D2C channels. By focusing on training and developing a multiskilled team, we've exceeded sales targets for three consecutive years - achieving growth in the UK and Ireland markets.Key achievements include presenting operational improvements at the FY2024 European Kick-Off Meeting, which showcased our team's progress to senior leaders. I also played a crucial role in mentoring team members who advanced into other departments, supporting their professional growth. My focus has always been on optimising processes, driving efficiencies, and ensuring a seamless customer experience.

United Kingdom

In this role, I served as the sole After-Sales Support Administrator for the UK and Export markets, consistently maintaining high customer satisfaction while streamlining warranty and repair processes for greater efficiency. I processed warranty replacements, coordinated logistics, and optimised the return of goods to ensure prompt service.Key accomplishments include being promoted to Sales & After-Sales Support Manager due to consistent performance and exceeding KPIs. Additionally, during the COVID-19 pandemic, I stepped up to support both UK and Export Sales departments, successfully taking on board new responsibilities to ensure uninterrupted service during a challenging period.

Leeds, England, United Kingdom

In my role at Dawsons Music, I was entrusted with keyholder responsibilities, managing store operations, opening and closing procedures, and ensuring the security of the premises. Working in a dynamic retail environment, I quickly became adept at delivering exceptional customer service, often going above and beyond to meet customer needs.I collaborated closely with the purchasing, logistics, and finance teams to ensure smooth day-to-day store operations and efficient resolution of customer inquiries. My knowledge of premium musical instruments and audio equipment enabled me to assist customers in making informed purchases, whether they were seasoned musicians or first-time buyers. Over my tenure, I consistently exceeded sales targets and was frequently recognised as the top salesperson.

London Area, United Kingdom

I moved to London in 2009 to pursue my passion for music and studied at the University of the Arts London, where I earned a Bachelor of Arts degree in Sound Arts & Design. Upon graduating, I dedicated myself to songwriting and was eager to expand my network and master my craft.Over the years, I have participated in various songwriting workshops with industry professionals, including Paddy Byrne (Will Young, Paloma Faith, Olly Murs), Green Gartside (Scritti Politti), Martin Stephenson (The Daintees), and Helen McCookerybook. These experiences helped me refine my skills and connect with like-minded creatives.In 2013, I was selected as one of twelve applicants to secure a songwriting placement at Sony Music Headquarters after winning the Xperia Access Songwriting Competition. This incredible opportunity allowed me to gain valuable insights into the music industry and collaborate with talented professionals.Later that year, I began working alongside renowned Music Manager Kwame Kwaten (who managed artists like Laura Mvula, Steve Brown, and Shannon Saunders). These experiences not only honed my songwriting and toplining skills but also deepened my understanding of the creative and business aspects of the music industry.

Bachelor’S Degree, Sound Arts And Design, Upper Second Class, With Honours

Tquk, Principles Of Team Leading (Fo), Level 2 Certificate

Institute Of Leadership & Management (Ilm), Leadership And Management, Level 3 Award

The Technology Of Music