Set up and administering website running on WordPress & Elementor and e-shop on WooCommerce for babywearhouse.sk. - Preparing and managing XML files for price comparators as heureka, Google merchant center, facebook shopping- Optimizing SEO

As a Premier Account Manager for German speaking countries I am responsible for delivering a high quality online management and maintenance service to ensure my Premier online customers have the best online shopping experience from beginning to end.

Phone support for German speaking customers, solving HW issues with DELL Computers.

Support for archiving software for Exchange, SharePoint and File servers. Fulfillingcustomer requests for installing, problem solving and answering technical questions, troughtelephone, email and remote access to client servers around the world. Testing new software buildson virtual server machines. Maintaining cases in trouble-ticketing systems. Using Microsoft DynamicsCRM for supporting customers using Metalogix migration software for SharePoint (SharePoint SiteMigration Manager, Website Migration Manager for SharePoint, FileShare Migration Manager forSharePoint, Selective Restore Manager Pro for SharePoint

Starting project DataPackage – new system of supporting internal and externalcustomers. Initial schooling in head office in Munich (product and process schoolings). Supportinginternal and external customers trough trouble ticketing system (worldwide coverage) – datasheets,simulation models or assisting creation of those through technical department. Creating monthly andquarterly reports for superiors. Updating datasheets and simulation models of memory chips andmodules on internet site www.quimonda.com.

Contact with customers by phone and email, supporting Austrian, Czech and Slovakcustomers with internet connection problems (dial-up, ADSL, leased lines)- Answer customers´ and partners´ phone calls and mail questions- Solve customers´ issues and troubles whenever possible- Escalate those problems which require the attention of the 2nd and/or 3rd level- Cooperate closely with the NOC, Billing and technical departments- Record each call/mail by creating or updating a trouble ticket- Monitor each trouble tickets in order to keep the track- Inform customers about the solution process status- Record complaints and hand over to a responsible person - the Hotline Manager- Handle customers´ requests such as ”password reveal”, ”e-mail settings”, ”IP Forwarding”, etc.- Inform customers´ about planed outages by either phone or email- Monitor Customers lines- Responsible for training of employees of the Czech subsidiary of GTS Nextra during transfer ofCzech hotline to Prague

Maintenance of www.kiwwi.sk portal. Contact with contet providers for internet homepages.

Phone and email contact with customers, solving problems with dial-up connection and email boxes.

Participate on design and filling the homepage of Radio Slovakia International www.rsi.sk (foreign broadcast) with content. Creation of sound recordings for internet.