I have a proven track record in the operational set-up of Startup's as well as in the expansion of a Scaleup's. However, my very strong entrepreneurial mindset is also a guarantee for managing and implementing the digital transformation of a large company. The accumulated experience from my past positions enables me to empathise very well with all employee roles in order to drive change management at eye level and with a great understanding. I am a very pragmatic person who can clearly understand and prioritise value-adding tasks to achieve the best solution or outcome for each type of operational activity of the company. My successes are not only due to my excellent interpersonal and communication skills, but also to my outstanding analytical qualities, which enable me to solve complex problems and make reasoned decisions.At Alteos, I primarily want to make insurance much more efficient as a company itself. For this purpose I digitize and automate all recurring processes completely with the help of the latest technologies.Alteos is backed by AXA, one of the world's largest and most renowned insurance companies.Before that, I was a member of the founding team of FRIDAY. As the first official employee, I built-up Germany's first digital car insurance company from scratch.As a part of the InsurTech industry, it was my job to established one of the best Operation-Teams.Furthermore, I have setted up cooperations and negotiated contracts with claims partners e.g. external loss adjusters, appraiser, partner garages, a car rental company, an audit partner as well as attorneys.After our Go Live, I have created a claims roadmap, project overview and strategy with focus on performance and quality. Another important aspect was and is the implementation and enhancement of claims processes. I am also very proud that I was the project leader of building the first digital, modern and flexible online FNOL (First Notification Of Loss) on the german market which is considering of individual questions and answers (from customer point of view), a real time visible coverage check and an automated claim creation and partner steering/assignment in and via the backend system.
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Chief Operating Officer (Coo)Alteos Jun 2022 - PresentBerlin, Berlin, De▪Developing and maintaining a strategy, including productivity and resource plans, for operations (customer care, claims handling and other processes related to the policy lifecycle)▪"Running the business": Designing, implementing and managing processes and resources to scale and automate day-to-day operations▪"Growing the business": Optimizing processes, process and result quality, managing risks, ensuring service competitiveness and implementing business development projects▪Measuring, optimizing and setting standards for cross functional work and knowledge transfer▪Beeing the “Counterpart for the Digital Product Team"▪Acting as Head of Strategy, Automation & Continuous Improvement▪Providing direction, purpose, personal mentoring and coaching▪Managing performance, assuring quality▪Supervising and leading key projects▪Executive Board Member & authorized representative
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Director OperationsAlteos Nov 2018 - May 2022Berlin, Berlin, DeAchievements:▪ Development of a scalable operational strategy (customer service and claims processing) with a focus on quality, efficiency, flexibility and complexity reduction▪ Conception and implementation of efficient processes for all business processes (internal as well as external) such as e.g. customer service & claims processes, payment & collection processes as well as supply chain processes, each with a focus on automation▪Design and implementation (as a key role) of the entire value chain for a wide variety of (embedded) insurance products (from the idea to the design of terms and conditions and the claims processing)Responsibilities:▪ Developing and managing an excellent operational and organisational structure as part of the management team and as an authorised representative of the company▪ Improvement and reengineering of all business processes▪ Project coordination of the creation of new insurance products and their go-live▪ Definition and optimisation of roles and responsibilities throughout the company▪ Establishing a high-performance operations team, employee mentoring and employee development▪ Close cooperation with the rest of the management team & authorized representative
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Head Of Claims & Member Of The Founding TeamFriday Versicherung Oct 2016 - Oct 2018Berlin, DeAchievements: ▪Building a new digital motor insurance business from scratch and the entire claims department (as the first official employee), which means: o Hiring of powerful staff and building one of the best operation teams o Creating a claims roadmap, project overview and strategy with a focus on performance and quality o Implementing and improving claims processes o Acquiring claims partners & setting up cooperation (contract negotiations) with external claims managers, appraisers, partner garages, a car rental company, an audit partner as well as lawyers▪Definition and development of the first fully digitalised, modern and flexible online FNOL (starting with glass damage) on the German market, through event-based questions and appropriate response options (from the customer's point of view), a real-time visible coverage check as well as an automated claims system that takes into account the internal partner control/assignmentResponsibilities:▪Managing a team of external claims adjusters▪Leading claims projects with an understanding of customer requirements, problem solving, planning/organisation and communication across multiple levels of the business▪Developing new claims processes and improving existing processes (automation from FNOL to claims closing, but with a focus on customer expectations tested through usability tests) with data support from the business intelligence team▪Improved organisational development and strategy implementation▪Developing the entire claims system (from a technical perspective) as a product owner (team leader) as well as a stakeholder in an agile, cross-functional Scrum team consisting of frontend and backend developers as well as a designer▪Development of digital, modern and flexible online FNOLs for all causes of damage -
Senior Manager Of Fraudulent Motor And Bodily Injury ClaimsBaloise De Apr 2016 - Sep 2016Bad Homburg Vor Der Höhe, Hessen, De▪Detection and processing of fraudulent motor vehicle claims▪Conceived and coordinated the defence against fraud▪Triaged and reviewed new claims and initiated prosecution measures▪Supervised the department in all fraud related issues / matters▪Training of front and back office managers for early detection and awareness of or for fraud cases▪ Detection and processing of fraudulent motor vehicle claims -
Senior Manager Of Special Motor And Bodily Injury ClaimsBaloise De Oct 2015 - Mar 2016Bad Homburg Vor Der Höhe, Hessen, De▪Handling of first and / or subsequent vehicle claims with a claim amount above 5.000 € and / or with a bodily injury (including foreign claims) as well as dealership & trade / craft policies▪Initiation and execution of recourses due to double insurance, breaches of obligations and shared liability claims
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Manager Of Motor ClaimsVhv Versicherungen Aug 2013 - Sep 2015Hannover, De▪Creation of new liability, partial and fully comprehensive claims (FNOL) via telephone or as a result of incoming mail▪Responsibility for claims management (directing customers and third parties to workshops, rental car partners and appraisers) to reduce claims payments▪Answering enquiries about ongoing claims as well as case-closing processing of new as well as already filed claims
Martin Scholz Education Details
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Bwv (Professional Training Center Of The Insurance Industry) BerlinBachelor Professional Of Insurance And Finance (Cci)
Frequently Asked Questions about Martin Scholz
What company does Martin Scholz work for?
Martin Scholz works for Alteos
What is Martin Scholz's role at the current company?
Martin Scholz's current role is with a lot of passion & pragmatism for operations.
What schools did Martin Scholz attend?
Martin Scholz attended Bwv (Professional Training Center Of The Insurance Industry) Berlin.
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