Martin Serrano

Martin Serrano Email and Phone Number

MBA Candidate at IE Business School | Enhancing Customer Experience | Sales & Business development Manager | Operations
Martin Serrano's Location
Madrid, Community of Madrid, Spain, Spain
About Martin Serrano

🔹 Professional Experience✔️ 3+ years of experience in the insurance industry✔️ Successful entrepreneurial background in the hospitality sector✔️ Skilled at securing new clients through advanced sales and negotiation skills✔️ Consistently achieving key performance goals🔹 Core Skills💼 Customer Service | 🤝 Sales | 📈 Business Development💡 Strategic and customer-focused approaches📊 Optimizing service processes and building positive customer interactions🔹 Goal🎯 To leverage my skills in customer service, sales, and business development to build strong and long-lasting customer relationships, improving retention rates and contributing to the success of dynamic, client-oriented teams

Martin Serrano's Current Company Details

MBA Candidate at IE Business School | Enhancing Customer Experience | Sales & Business development Manager | Operations
Martin Serrano Work Experience Details
  • Lasseg Corretora De Seguros
    Commercial Specialist
    Lasseg Corretora De Seguros Jul 2022 - Dec 2023
    Quito, Pichincha, Ecuador
    Negotiated with two insurance companies to place client portfolio obtaining 30% growth on the individual segment. Opened new individual accounts and process claims according to the needs of the costumers with the insurance companies. Performed renewals with existing clients, achieving and maintaining 90% of renewals of the current portfolioExpanded the client portfolio internationally to Colombia, negotiating terms and conditions in the new market.Managed the creation of an strategic alliance, expanding to new segments in the life insurance field.
  • Zipp S.A.
    Coordinador De Operaciones
    Zipp S.A. Mar 2020 - Mar 2021
    Quito, Pichincha, Ecuador
    Cooperated and collaborated with the commercial executive for obtaining new contracts and begin deliveries in the fast food segment, growing market share and clients.Managed new corporate accounts and supervise the delivery logistics of our fast food client’s portfolio, achieving 80% customer satisfaction. Trained over 30 delivery drivers on how to use a GPS technology operating system, linked to the restaurants orders data base, resulting in reducing delivery times and obtaining 98% On Time Delivery (OTD) rate.
  • Grupo Kfc Ecuador
    Internship Trainee
    Grupo Kfc Ecuador Jun 2018 - Aug 2018
    Quito, Pichincha, Ecuador
    Rotating Trainee in different administrative areas: (Operations, Production, Marketing, Treasury, Finance and Accounting). Interacted with marketing and advertising agencies on the monthly social media plan and participated on the development of advertising campaigns related to new introductory products with influencers. Collaborated with marketing department and advertising agency to increase sales mix in 20% of the new product introduced called Chizza, in the first two weeks of the Chizza launch. Conducted focus groups and market research aimed to develop new products focused on attracting the young segment of clients.

Martin Serrano Education Details

Frequently Asked Questions about Martin Serrano

What is Martin Serrano's role at the current company?

Martin Serrano's current role is MBA Candidate at IE Business School | Enhancing Customer Experience | Sales & Business development Manager | Operations.

What schools did Martin Serrano attend?

Martin Serrano attended Ie Business School, Universidad San Francisco De Quito, Universidad San Francisco De Quito, Universidad San Francisco De Quito.

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