🔹 Professional Experience✔️ 3+ years of experience in the insurance industry✔️ Successful entrepreneurial background in the hospitality sector✔️ Skilled at securing new clients through advanced sales and negotiation skills✔️ Consistently achieving key performance goals🔹 Core Skills💼 Customer Service | 🤝 Sales | 📈 Business Development💡 Strategic and customer-focused approaches📊 Optimizing service processes and building positive customer interactions🔹 Goal🎯 To leverage my skills in customer service, sales, and business development to build strong and long-lasting customer relationships, improving retention rates and contributing to the success of dynamic, client-oriented teams
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Commercial SpecialistLasseg Corretora De Seguros Jul 2022 - Dec 2023Quito, Pichincha, EcuadorNegotiated with two insurance companies to place client portfolio obtaining 30% growth on the individual segment. Opened new individual accounts and process claims according to the needs of the costumers with the insurance companies. Performed renewals with existing clients, achieving and maintaining 90% of renewals of the current portfolioExpanded the client portfolio internationally to Colombia, negotiating terms and conditions in the new market.Managed the creation of an strategic alliance, expanding to new segments in the life insurance field. -
Coordinador De OperacionesZipp S.A. Mar 2020 - Mar 2021Quito, Pichincha, EcuadorCooperated and collaborated with the commercial executive for obtaining new contracts and begin deliveries in the fast food segment, growing market share and clients.Managed new corporate accounts and supervise the delivery logistics of our fast food client’s portfolio, achieving 80% customer satisfaction. Trained over 30 delivery drivers on how to use a GPS technology operating system, linked to the restaurants orders data base, resulting in reducing delivery times and obtaining 98% On Time Delivery (OTD) rate. -
Internship TraineeGrupo Kfc Ecuador Jun 2018 - Aug 2018Quito, Pichincha, EcuadorRotating Trainee in different administrative areas: (Operations, Production, Marketing, Treasury, Finance and Accounting). Interacted with marketing and advertising agencies on the monthly social media plan and participated on the development of advertising campaigns related to new introductory products with influencers. Collaborated with marketing department and advertising agency to increase sales mix in 20% of the new product introduced called Chizza, in the first two weeks of the Chizza launch. Conducted focus groups and market research aimed to develop new products focused on attracting the young segment of clients.
Martin Serrano Education Details
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Business Administration And Management, General -
Minor En Dirección De Seguros -
Business, Management, Marketing, And Related Support Services -
Business Administration And Management, General
Frequently Asked Questions about Martin Serrano
What is Martin Serrano's role at the current company?
Martin Serrano's current role is MBA Candidate at IE Business School | Enhancing Customer Experience | Sales & Business development Manager | Operations.
What schools did Martin Serrano attend?
Martin Serrano attended Ie Business School, Universidad San Francisco De Quito, Universidad San Francisco De Quito, Universidad San Francisco De Quito.
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