Martin Sharp Email & Phone Number

Reigate, England, United Kingdom

Delivery manager for Spire financial products.

London, England, United Kingdom

• Revitalised maintenance, daily operations, and project deliveries for a music royalties' big data application, surpassing expectations after two previous project managers failed to make an impact. Contributing to the.
• Supervised and directed a cross-functional team of 7 international software engineers, optimising resources, leading to a 60% reduction in a chaotic backlog and 30% fewer operational incidents.
• Enhanced team efficiency and project delivery through analysing and purging Jira boards, streamlining stand-ups, and orchestrating regular dev-ops software releases in Azure environments.
• Achieved a 4hr SLA target for 99.5% of incidents during my tenure by ensuring quick and appropriate responses to production issues.
• Proactively contributed to project success through hands-on involvement and acting as a reliable deputy for senior management allowing them to spend around 40% more time on other clients and projects.
• Increased company revenue by reducing the holdback charges caused by service complaints.

Cosham

• As programme manager reporting directly to the CEO, brought to market an innovative digital, online pension product and supporting IT integrations. Managing from concept and design through MVP to live production and.
• Onboarded wealth management platform integrations through regular collaboration with SMEs, business analysts and project teams.
• Produced specification documentation which facilitated clear understanding of the solution for technology providers enabling faster deliveries for new partnerships.
• Achieved on time project milestones and integration deadlines through the formulation of comprehensive project plans, managing resource availability and budget considerations in line with business goals.
• Carried out 75% of all business acceptance testing and resolved or managed all product technical issues for projects and live operations.
• Reduced release cycle time by 20% by meticulous management of test plans, test automation, risk reduction, and bug resolution.

Worthing, West Sussex

• Controlled all aspects of projects, overseeing the entire lifecycle from concept to handover. Specialised in website and database development, focusing on regulatory compliance to support employee Share and Pension.
• Delivered IT infrastructure solutions utilising different technologies and platforms, including Cloud, Virtualisation, SQL, and SDLC, to support upgrades of databases and websites.
• Ensured project success by strategically planning initiatives to align with business schedules and objectives.
• Fostered collaboration by working closely with business analysts and operational leads, accurately capturing requirements, and facilitating the development of business cases and functional specifications.
• Proactively developed problem solving strategies to overcome delays, issues, and cost overruns.
• Maintained trusting relationships with clients, stakeholders, and team members to support positive project governance and communication.Key Achievements: Planned, to time cost and quality, a cross-department programme.

Fareham, Hampshire

• Senior eBanking (PKI) project manager in an international, cross functional team environment, delivering multiple and diverse projects to UK banks: Smart cards, card readers, security devices, branding changes.
• Built detailed project plans and formulated strategies to support production and supply of security products (cards, software, PINs, secure devices) to banks and financial institutions.
• Upgraded machinery and integration software for PKI smart card production into 7 UK banks.
• Pioneered NPI of an innovative conceptual plug and sign security device.
• Compiled, costed, and wrote statements of work actively supporting site revenue targets.
• Led senior business stakeholder meetings in European sites, promoting positive contract and project engagements.

Burgess Hill, West Sussex

Repairing, installing and supporting MS windows servers, PCs and IT equipment at customer sites in S.E. England. (3 Month contract).

Havant, Hampshire

Responsible for planning & full life cycle development of enterprise level, hard disk drive enclosures & equipment within a blue chip company.o Motivating, electrical & mechanical teams to ensure delivery of quality products.o Driving progress meetings with project teams, customers & vendors.o Implementing & tracking change & risk assessment strategy (via.

Sayers Common, West Sussex

• Responsible for planning & full life cycle of multiple IT projects varying in size and complexity.
• Implementing PRINCE2 methodologies in accordance with client requirements to prioritise and allocate resources, manage and schedule workloads, monitor and acquire feedback. Day to day tasks include:o Instigating and.
• Examples of projects:o Disaster recovery implementation of varying degrees and methods.o Upgrades to network infrastructures, operating systems & platform migrations.o Terminal server upgrades/rollouts with remote.
• Other duties: managing a team of 6 engineers and 2 service representatives to ensure the successful operation of a busy IT engineering department; liaising with the technical director on matters of recruitment.
• Achievements: Implemented new time reporting system to accurately identify engineering cost and wastage, resulting in increased departmental efficiency.

Sayers Common, West Sussex

• Worked as part of team carrying out hardware & software installations, upgrades & maintenance of customer networks/IT systems. Providing training and support to users.
• Good working knowledge of Microsoft Server OS, Active Directory, desktop OS. Specialising in Citrix installations. Acted as 3rd line support to the service desk.

Fontwell, West Sussex

• Formerly GForce Racing
• Managed an NT4 client/server domain. Supported hardware/software for 50+ users over a WAN in a high-pressured race car production company.
• Worked with designers, engineers and support staff who built chassis and parts for the USA, Japan and Le Mans race series. Responsible for maintenance, faultfinding, purchasing decisions, monitoring IT budgets.
• Re-designed and built website.

London & South East England

• Maintained & repaired copiers & laser printers at a senior technical level.

Hayes, West London

• 4 Year Apprenticeship - Engineering Industry Training Board Certificate Attained Apprentice of the Year award in first year.

City & Guilds Certificate, Maintenance Engineering, Distinction

Day release - Maintenance engineering & communication skills

Ccna, Cisco Certified Network Administrator

Btec, Information Technology, Distinction

CISCO Networking training (part time night school for 2 years)

High School, 7 Cses