Delivery manager for Spire financial products.

Revitalised maintenance, daily operations, and project deliveries for a music royalties' big data application, surpassing expectations after two previous project managers failed to make an impact. Contributing to the efficient functioning and success of the team, delivering on time and to budget, software for a social media music streaming service.• Supervised and directed a cross-functional team of 7 international software engineers, optimising resources, leading to a 60% reduction in a chaotic backlog and 30% fewer operational incidents.• Enhanced team efficiency and project delivery through analysing and purging Jira boards, streamlining stand-ups, and orchestrating regular dev-ops software releases in Azure environments.• Achieved a 4hr SLA target for 99.5% of incidents during my tenure by ensuring quick and appropriate responses to production issues.• Proactively contributed to project success through hands-on involvement and acting as a reliable deputy for senior management allowing them to spend around 40% more time on other clients and projects.• Increased company revenue by reducing the holdback charges caused by service complaints.• Produced MI through regular progress reports, supporting effective decision-making and demonstrating the efficiency of the operation to senior management and the client.• Effectively estimated development effort with the team enabling us to deliver to agreed time and budget.

As programme manager reporting directly to the CEO, brought to market an innovative digital, online pension product and supporting IT integrations. Managing from concept and design through MVP to live production and first customer investments. Successfully brought two further platform integrations to live production providing additional revenue.• Onboarded wealth management platform integrations through regular collaboration with SMEs, business analysts and project teams.• Produced specification documentation which facilitated clear understanding of the solution for technology providers enabling faster deliveries for new partnerships.• Achieved on time project milestones and integration deadlines through the formulation of comprehensive project plans, managing resource availability and budget considerations in line with business goals.• Carried out 75% of all business acceptance testing and resolved or managed all product technical issues for projects and live operations.• Reduced release cycle time by 20% by meticulous management of test plans, test automation, risk reduction, and bug resolution.• Enhanced the user experience through collaboration with directors, product owners, clients and business analysts, to effectively plan release strategies for MVP, new features, updates, and bug fixes.• Implemented Agile working practices throughout the programme to promote adaptability and efficiency, encouraging collaboration and rapid responses to changing requirements.

Controlled all aspects of projects, overseeing the entire lifecycle from concept to handover. Specialised in website and database development, focusing on regulatory compliance to support employee Share and Pension portfolios for UK businesses.• Delivered IT infrastructure solutions utilising different technologies and platforms, including Cloud, Virtualisation, SQL, and SDLC, to support upgrades of databases and websites.• Ensured project success by strategically planning initiatives to align with business schedules and objectives.• Fostered collaboration by working closely with business analysts and operational leads, accurately capturing requirements, and facilitating the development of business cases and functional specifications.• Proactively developed problem solving strategies to overcome delays, issues, and cost overruns.• Maintained trusting relationships with clients, stakeholders, and team members to support positive project governance and communication.Key Achievements: Planned, to time cost and quality, a cross-department programme of work, successfully implementing an online bereavement service for a major UK bank.or new staff and implementation of IT systems and telephony.

Senior eBanking (PKI) project manager in an international, cross functional team environment, delivering multiple and diverse projects to UK banks: Smart cards, card readers, security devices, branding changes, disaster recovery solutions, machine software.• Built detailed project plans and formulated strategies to support production and supply of security products (cards, software, PINs, secure devices) to banks and financial institutions.• Upgraded machinery and integration software for PKI smart card production into 7 UK banks.• Pioneered NPI of an innovative conceptual plug and sign security device.• Compiled, costed, and wrote statements of work actively supporting site revenue targets.• Led senior business stakeholder meetings in European sites, promoting positive contract and project engagements. • Implemented UK disaster recovery planning and processes into Poland and France.• Managed and mentored team of 5 project managers in UK and Poland.• Migrated Smart card chips to common stable platform ensuring a sustainable supply chain.Key Achievements:Established as the go-to UK expert for all PKI projects and issues.Introduced an innovative conceptual Plug and Sign device to the business banking sector.Migrated smart card "chips" and machine software to stable, production versions.Transferred the UK smart card disaster recovery processes to Poland.

Repairing, installing and supporting MS windows servers, PCs and IT equipment at customer sites in S.E. England. (3 Month contract).

Responsible for planning & full life cycle development of enterprise level, hard disk drive enclosures & equipment within a blue chip company.o Motivating, electrical & mechanical teams to ensure delivery of quality products.o Driving progress meetings with project teams, customers & vendors.o Implementing & tracking change & risk assessment strategy (via MS SharePoint).o Reporting project status to the programme manager & key stakeholders.o Developing strategy & making sound, informed decisions about project issues.o Negotiating with team supervisors & managers to secure resource & ensure key performance indicators are agreed to & achieved.o Managing project budget and influencing larger spend decisions.o Logical problem solving of technical, administrative & process issues.Achievements:o Successfully completed two, year long projects worth in excess of $3m as well as other smaller projects running in parallel.

• Responsible for planning & full life cycle of multiple IT projects varying in size and complexity.• Implementing PRINCE2 methodologies in accordance with client requirements to prioritise and allocate resources, manage and schedule workloads, monitor and acquire feedback. Day to day tasks include:o Instigating and attending customer meetings, preparing tenders/producing proposals and project plans.o Carrying out risk assessment and advising on best practice.• Examples of projects:o Disaster recovery implementation of varying degrees and methods.o Upgrades to network infrastructures, operating systems & platform migrations.o Terminal server upgrades/rollouts with remote access solutions.o Office relocations and server hosting. • Other duties: managing a team of 6 engineers and 2 service representatives to ensure the successful operation of a busy IT engineering department; liaising with the technical director on matters of recruitment, personnel, discipline, business strategies and training.• Achievements: Implemented new time reporting system to accurately identify engineering cost and wastage, resulting in increased departmental efficiency.

• Worked as part of team carrying out hardware & software installations, upgrades & maintenance of customer networks/IT systems. Providing training and support to users. • Good working knowledge of Microsoft Server OS, Active Directory, desktop OS. Specialising in Citrix installations. Acted as 3rd line support to the service desk.

Formerly GForce Racing• Managed an NT4 client/server domain. Supported hardware/software for 50+ users over a WAN in a high-pressured race car production company.• Worked with designers, engineers and support staff who built chassis and parts for the USA, Japan and Le Mans race series. Responsible for maintenance, faultfinding, purchasing decisions, monitoring IT budgets.• Re-designed and built website.

• Maintained & repaired copiers & laser printers at a senior technical level.

• 4 Year Apprenticeship - Engineering Industry Training Board Certificate Attained Apprentice of the Year award in first year.