Leading a team that supports our global customer base with installs, upgrades, problem resolution and training

Responsible for managing the reporting of software incidents, fix dates and facilitating the meetings to fix those hard to fix problems.

Responsible for key interactions with customers -stakeholder engagement, user training, end user support and communications for PLM programme.Delivering and end to end customer support service for internal, supplier and overseas JLR Engineering operations, across all JLR PLM toolsets & processes.Always driving the teams towards keeping the engineers engineering through efficient training, effective user support, engaging stakeholder communications.

Lead a team of 20 people who develop JLR system specific training material, deliver blended learning solutions to the engineering community at JLR. The team also provides post learning support to users. Capabilities are E-Learning, Virtual classroom and classroom based learning, across 2 UK locations 3 in India and 1 in China. My team in one of the West Midlands largest Systems training providers, training over 1000 candidates every month, and delivering 2500 E Learnings. We also commission class room based training from 3rd party providers, to cover non-JLR specific technical training.In conjunction I run the PLM help desk which provides front line tier 1 support to 7000 JLR & supplier users

Manage a team that Develop & deliver training materials, Manage a team that delivers internal communications. Maintain and publish Internal Standards