Provide technical support for problems, incident and change management activities. Provide business process and technical expertise to clients and team members;▫ Replacing campus manager when he is away or on vacation;▫ Participate in interviews for co-op student and external consultant;▫ Train new employees, co-op student, external consultant;▫ Manage and execute projects;▫ Manage the day-to-day IT support activities and initiatives. Plan schedule and deploy hardware and associated software. Coordinate facility changes including telecom;▫ Maintaining documentation (Installation, configuration, equipment);▫ Creatively responding to issues where no clear guidelines are at hand, requiring balance between the needs of the client as well the needs of the enterprise;▫ Second level support;

Network administrator Microsoft and Novell, in charge of backup system;▫ Project management related to Microsoft and Novell servers;▫ Managing firewall (Firewall 1);▫ Managing CISCO switches;▫ Second level support;

Network administrator Microsoft and Novell, in charge of backup system;▫ Responsible for in house development applications (in Dataflex and Visual Dataflex) EPIC Center;▫ Responsible to evaluate new hardware needs and purchase new equipment;▫ End user support level 1 and 2;▫ Plan, schedule and deploy hardware and associated software;