Professional Profile Business Analyst:●Delivered more than 10,000 pages of use cases for requirements/business analysis for iModules Software. ●Analyzed the functionality of the software and wrote use cases to develop flow charts that describe the entirety of the software and operations for its administrators.●Employed natural language systems analysis tools to manifest the mapping of entity relationships and information systems. Leadership:●Supervised more than forty public relations clerks and provided a clear vision of the company's objectives and priorities.●Recognized as highly effective in employee engagement and awarded "Top 10% in Company Manager Effectiveness" for FedEx 2009, as measured by our climate survey.●Ensured that client inquiries were handled in a timely, professional, and productive manner. ●Coordinated departmental orientations and on-the-job training programs for new employees.●Supported employees by reviewing job performance at regularly scheduled intervals and in skill development.Management:●Was directly responsible for accomplishing goals within budget, which included creating innovating cost-cutting measures while increasing productivity and quality service.●Responsible for the hiring, training, and, when required, termination of employees for a cluster of Management: ●Directly responsible for all payroll, purchasing, and inventory maintenance of the centers.●Maintained highest standards in complying with Sarbanes-Oxley Act, such as maintaining strict records of payroll corrections, and was responsible for numerous human resources roles, including benefits, FMLA, and worker's compensation. Communication:●Proficient at written and oral comprehension and expression.●Adept at diffusing confrontational situations. ●Strong social perceptiveness through working with a diverse variety of people.Specialties: scored in the top 10% of FedEx Office's Climate Survey of Manager Effectiveness.