Martin Sizer Email & Phone Number

Fitzroy / Carlton

Since 1971, Nelson Alexander has been delivering real estate services via a single team (not a franchise) spread over multiple offices across the north of Melbourne. Each of these offices are managed by senior business partners who are actively selling/managing real estate and work together to share ideas and knowledge. The Nelson Alexander business model is unique in the industry, and promotes customer service excellence and sustainable business success. As an operational and strategic leader in the Nelson Alexander Property Management business, this position is driven by the challenge of promoting; business process improvements, industry leading customer service, operational leadership, and continuous business growth.

Melbourne, Australia

Founded in 1966, Sodexo is now the worldwide leader in Quality of Life services. Sodexo employees approx. 425,000 people across 80 countries generating revenue of 20.2 Billion Euro. Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions.As a new role to Sodexo, accountable for shaping and developing the strategic direction of Sodexo’s service centre (contact centre) operations within the Facilities Management and associated business segments. - Successfully developed the green field Service Centre operations for the Rio Tinto Iron Ore (RTIO) Integrated Facilities Management Service contract based in Perth, W.A. Followed a project management approach to successfully develop and launch the operations on time, within budget, and with confirmed documented processes. Led the development of all operational requirements including: process design, structure design & recruitment, infrastructure design and fit-out, technology requirements development and design, and the resulting implementation of all of the above. - With the introduction of a new operating structure, performance reporting framework, improved labour mix and cost management, and better use of the telephony system solution, have driven the development of a cost effective performance driven culture promoting customer service excellence via the national Facilities Management Service Centre (FMSC) based in Melbourne, VIC.- Key stakeholder of Sodexo’s Global FM Command Centre project team tasked with developing a global standard operating model to promote effective and efficient Facilities Management operations using a full service contact centre operations approach.

Melbourne, Australia

MICM Property specialises in all facets of Melbourne inner city real estate including: sales and rentals, as well as property management, leasing, owners corporation management, maintenance, and insurance.Challenged with driving cultural change to a growing real estate business, my primary function in this role was to introduce proven corporate business practices to promote customer service excellence, a more productive operating structure, and a more profitable business model.

Melbourne, Australia

Responsible for managing the strategic development of, and driving consistent functional excellence leadership across, Cummins support centres within the Asia Pacific region.- Provided leadership and project management support to launch a Cummins Support Centre (CSC) operation via a purpose built facility in Wuhan China.- Completed a cost/benefit analysis of the Cummins CSC operations which lead to the development of financial performance measures that highlight ROI and key areas for ongoing operational focus.- Created a 'Functional Excellence' assessment scorecard (tool and process) to be adopted globally by Cummins Support Centres to drive best practice operations across the Cummins Distribution network.

Responsible for the development, ongoing management, and strategic planning of the award winning Cummins Support Centre.- As a strategic growth initiative for the company, established a fully operational 60 seat - 24/7 contact centre, which in 2011 was recognized as the 'best small contact centre' in Asia Pacific as part of the 'Contact Centre World' industry awards.- Achieved personal recognition at the 2011 Contact Centre World awards, as the 'best Operational Manager' in Asia Pacific.

Property Management Specialists - managing the largest property rent roll in Australia.As a new (“start-up”) business, I was responsible for the process design and implementation across 5 separate operational business units, design and implementation of telephony infrastructure to support national contact centre operations, and resource growth through an aggressive recruitment strategy.- Formally recognised as a key member of the company's IPO team that successfully listed the company on the ASX within its first year of operation.

In the role of Senior Operations Manager, I was accountable for the operational and financial performance of all outbound sales programs, which included two key company accounts with combined yearly projected revenue for TeleTech of approximately $10 Million. Industry expertise in Telecommunications, Utilities, and Banking was gained during my tenure at TeleTech.- Successfully implemented a sales focus change to one program that seemed fixed with a client driven culture. Implemented a new operating structure and business approach that resulted in increased sales results and staff retention.

Held multiple Contact Centre related roles during my tenure at Ansett. Held the position of Customer Sales Manager for the Melbourne Reservations centre at the time of the company collapse.

Mba, Business Administration, Leadership & Entrepreneurship

Graduate Diploma, Business Administration