• Advanced international second-level support for surgical lasers• Interface with global service organization and product management to report product issues and customer requirements, including the creation of technical reports• Repair, maintenance and installation of capital equipment in the clinical environment• Implementation of technical troubleshooting for all areas of the Capital Equipment product area, focus on light-based technologies as well as medical and aesthetic lasers.• Preparation and implementation of advanced technical training at the EMEA Training centres located in Kerkrade, London and Istanbul, as well as onsite.

Diagnosis, installation and planned maintenance of BD Biosciences flow cytometry equipment installed in research and clinical institutions throughout London and the South East. Mentoring and training of more junior engineers.

Performance Improvement by seeking and continually reviewing and implementing improved working practices and processes.Preparing a rolling 6 month project plan to deliver the development and launch of projects on time and in budget.Responsible for the oversight, coordination and delivery of projects of differing sizes involving the developing and relaunch of Nimblwit's services.Collect, understand and transmit the business needs for projects and translate them into functional requirements.Analyse and document business processes for projects.Document workflows and the results of business analysis and obtain sign off from the President.Update change requests in relation to projects to ensure agreed deadlines.Select, appoint and monitor external contractors and delivery partners, inline with Nimblwit's supplier policy.Lead a team of external contractors and internal resource, managing performance and delivery.Oversee a wide range of activities including research, development and testing.Testing of software and processes prior to going live.

Engineering support of Bruker AXS X Ray systems throughout the UK.

Successful Installation, repair, upgrade and maintenance of cataract, retinal and femtosecond laser systems throughout Western Canada, based in Vancouver, BC. Demonstrated surgical instrument and service contract sales. Provide technical training to onsite biomedical engineering staff.Provide end user training to operating room staff.Mentor and lead more junior engineers.

• Successful installation support, maintenance, modification, and repair of critical laboratory, clinical, medical and research equipment to over 50 Western Canadian organizations including hospitals, universities, and research facilities • Mentoring and providing leadership to more junior engineers

• Successful installation, support, maintenance, modification, and repair of scientific equipment to over 35 organizations including food manufacturers, municipalities, and industrial enterprises • Demonstrated sales and contract consultation, quotation development, negotiation, and close of service contracts resulting in over $120k pa• Demonstrated proficiency in servicing, maintaining, and installing capital equipment with a combined value of over $2m• Successful lead generation of new equipment sales valued over $250k

• Proven management of a team of 13 technicians and 3 support personnel including coaching, recruiting and training• Completion of national regulatory systems upgrade project on time and within budget • Secured new business development of service contracts valued at $60k• Successful management of over $500k service budget

• Successful installation support, maintenance, modification, and repair of scientific equipment to 20+ organizations including municipalities, hospitals, and industrial enterprises • Effective sales and contract consultation, quotation development, negotiation, and close of service contracts resulting in over $150k pa• Demonstrated proficiency in servicing, maintaining, and installing capital equipment with a combined value of over $1m• Successful management of three (3) independent service contractors nationwide• Product compliance testing for NZ statutory requirements of equipment valued over $500k.

• Successful installation support, maintenance, modification, and repair of commercial print production equipment to 20+ organizations• Demonstrated proficiency in servicing, maintaining, and installing capital equipment valued over $400k each

• Successful installation support, maintenance, modification, and repair of business equipment to 30+ organizations• Demonstrated proficiency in managing a large government service contract including servicing, maintaining, and installing equipment valued at over $1m

Overall Achievements: • Successful support, maintenance, modification, and repair of the following types of equipment: VHF/UHF systems, radar, sonar, computer, surveillance, and satellite systems• Proven supervisory expertise leading various teams of up to 30 technicians• Demonstrated advanced role proficiency resulting in early promotion