• Consistently met monthly adherence goals while maintaining quick resolutions for consumers to ensure an availability to receive phone calls from Covered California users• Understand customer needs, determine the appropriate course of action to meet those needs and complete or initiate the transaction• Combine knowledge of product, effective time management skills, and human relations skills to meet performance standards and positively impact the client’s image

-Lead by example to the dozens of fellow callers to display exceptional work ethics, resulting in top performance across multiple criteria-Supply quality customer service to Alumni and handle discretion-sensitive documents in ordinance with the confidentiality agreement signed by employees -Raised over $20,000 in one school semester for the Pacific Fund, which provides financial assistance to over approximately 80% of current Pacific students-Consistantly enhancing communication and negotiation skills, while utilizing persuasive techniques in order to generate more funds and to meet personal goals-Provide answers to new callers concerning any questions that they may have for me as an experienced employee, while offering any tips or suggestions I may have for various scenarios that can occur while having conversations with alumni

-Provide tutoring in all high-school and middle-school subjects for students ranging in age and academic level to improve study skills and overall academic performance-Completed required job training that grants me the ability to work as a tutor at any LUSD site-Frequently called upon by fellow tutors to provide my knowldge necessary for solving problems presented by students-Called upon to have new tutors job shadow me for their first couple of days in order to provide guidance about how I perform my job tasks and to give suggestions about how to efficiently make the most out of the time given to interact with students and to proficiently engage students with questions

-Use Microsoft Excel to prepare financial spreadsheets which record income and expenses of the youth group into various specified accounts-Account for and post an estimated $500 a month generated from trips, events, and fundraisers-Modified several aspects of existing Excel spreadsheets to make them more efficient, accurate and simple to understand postings-Responsible for counting and verifying cash and checks received as well as providing journal entries to record the various transactions