• Day to day running of the branch, driving revenue and profitability, meeting required KPI’s and ensuring all transactions are carried out smoothly and efficiently.• Checking financial reports and sales reports daily.• Leading, coaching and providing direction for store employees to ensure consistent delivery of excellent customer service.• Conducting monthly / quarterly / yearly one to one performance reviews with the team members.• Cash management – checking for any discrepancies on the tills or safe. Banking store takings at the end of the week and signing over for cash collections.• Working within a regulated environment, good knowledge of debt recovery regulations and compliance requirements, such as – OFT, CFA, TCF, and FCA.

•Identifying excess stock for return across the 250 stores and securing authorisation from over 50 suppliers.•Responsible for all audio and visual returns requests, chasing suppliers for authorisation to meet key performance indicators and to meet finance month end deadlines.•Handling returns request data in various formats when submitting to supplier and uploading authorisations to store AS400 systems, using Microsoft Access and bespoke system processes.•Providing operational support for stores, and ensuring stores understand returns procedures via company intranet, e-mail and phone calls.•Building strong working relationships with supplier partners, and managing this relationship to ensure best possible outcomes for HMV. •Involved in User Acceptance Testing for the Central Authorisation Project - generating dummy returns test data, identifying problems and seeing through to successful implementation.

Responsible for preventing company stock losses in fulfilment centre, distributing to 45 stores.Managing health and safety in the warehouse, including staff safety in fire evacuation and general safety in the warehouse.Receiving deliveries from suppliers and checking for discrepancies.Undertaking stock counts for the stores which were processed at the fulfilment centre.

Joined Woolworths in 2004 and became Assistant Manager in 2006.Assistant manager of store generating £2M yearly turnover.Providing excellent customer service and managing staff issues.Planning and delivering changes to store i.e. store moves to accommodate for new seasons (Christmas etc.) Being prepared for new promotions and briefing the team on how to deliver.In charge of closing the store down when the company went into administration including making sure all stock is cleared and systems are shut down and archives destroyed.