Martin Stringer Email & Phone Number

Conroe, TX, US

Spring, Texas, United States

• Conduct thorough and accurate testing of HP hardware products to ensure they meet performance, quality, and reliability standards
• Develop and execute test plans and procedures for new and existing hardware products
• Identify and troubleshoot hardware issues, and work with cross-functional teams to resolve them
• Collaborate with engineers, designers, and product managers to understand product requirements and provide feedback for improvement
• Utilize various testing tools and equipment to perform functional, stress, and compatibility testing
• Document and report test results, including any defects or issues found during the testing process

Conroe

• DESKTOP SUPPORT – Positively interacts with and supports end users with their technical issues and requests via remote control support, telephone calls, deskside visits and walk-ins.
• HARDWARE SUPPORT – Unbox, image, configure, test, deploy and troubleshoot laptop, desktop and workstation hardware running Windows and common peripherals including docking stations, monitors, printers and scanners.
• SOFTWARE SUPPORT – Deploy, install and troubleshoot line-of-business (LOB) and commercial off-the-shelf (COTS) software utilizing desktop and mobile device management tools. Assist and train users on common.
• INFRASTRUCTURE SUPPORT – Provide Tier 2 support of networking, wireless networking, home networking, VPN, software packaging, multi-factor authentication, VDIs, virtual machines, threat management and operating system.
• MOBILE DEVICE SUPPORT – Configure, test and deploy corporate iPhones controlled via Apple and Microsoft InTune. Assist end users with questions and issues that occur on both corporate and BYOD devices running various.
• ACTIVE DIRECTORY – Understands Active Directory concepts and can administer user, user groups and computers per standard operating procedures. Create users and groups, update security. Create email accounts and reset.

• Upgrade, Maintain, troubleshoot and repair HP laptops and Desktops/Workstations
• Install software as needed both by network deployment using the SCCM Management Console and manually installed.
• Imaging machines using PXI boot.
• Setting up laptops with Bitlocker encryption
• Create and manage help tickets using HP Openview.
• Assist with Inventory Control and equipment distribution as needed and patch network jacks in the server room when extra connections when required.

• Answered help desk calls, responded to e-mails, and managed self-service tickets
• Analyzed, troubleshot, diagnosed, and solved hardware and software issues
• Created and managed tickets for customers by providing thorough documentation of the issue and troubleshoot the issue until resolution.
• Produced and provided relevant documentation for supported software and equipment.
• Followed policies and procedures detailed in the Solutions Database when available.
• Installed and managed software using the Marimba tools provided.

• Desktop and Remote Support of a 2000 plus user business community.
• Windows 2000 and XP troubleshooting using VNC Remote Control.
• Desktop Support for standard and custom applications for mostly IBM Hardware.
• Lotus Notes Support setting up software, location documents, ID installation, and pass-through documents
• Installed software on both Windows XP and Windows 2000 environments.
• Installed and troubleshot wireless on laptops.

• Telephone and Remote Support of a 5000 plus user business community.
• Windows XP troubleshooting using SMS Remote Control and Remote Assistance.
• 1st and 2nd-tier Telephone Support for standard and custom applications.
• Lotus Notes Support reset passwords, set up user accounts, location documents refreshed and replaced designs.
• Assisted users in a terminal server environment by shadowing accounts, resetting sessions, deploying and configuring software. Security Administration:
• Created Users and Groups, reset passwords, enabled and disabled accounts.

• Telephone and Workstation Computing Support and Windows 2000 Project Team:
• Telephone, Desktop, and Remote Support of a 5000 plus user business community.
• Windows 2000 and NT imaging and installation both on laptops and desktops.
• 2nd-tier Telephone Support for standard and custom applications.
• Tested and documented equipment for determining Global Hardware Standards.Remote Computing Support:
• Home Access and Remote Access Support for Laptops and home computers.

No, Computer Science

No, Computers And Electronics

No, General