Break down pallets of merchandise (can range from 1-2 items per pallet to hundreds of items); Prepare items to be placed in online auctions by cataloging, photographing, and grading items using various hand-held technology; Determine the current condition of products and assign a grade; Ensure the product is accurately depicted and represented.

Helped drive a positive customer experience by building relationships, exhibiting empathy, & providing solutions to their needs.Guided customers through complex solutions across multiple product categories & services in home, in-store, & virtually.Maintained relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.Connected customers with appropriate experts within the organization.

Verify log violationsPerform verification audits on operators' logs to ensure accuracy and notify BCO's of discrepanciesEducate and counsel operators, agents, and/or contractors on Hours of Service regulations and how to stay compliantAdminister corrective action process up to and including cancellation of operator leaseFollow up to ensure all corrected and missing logs are receivedMaintain compliance of assigned operators by maintaining spreadsheets and other reportsHandle inbound and outbound calls, and provide quality customer serviceAssist other department with operator compliance issuesFacilitate remedial training and log classesPerform random drug test notifications

- Assist other Store Leaders with their own store/staff/inventory by aiding and being a reliable source of solutions, information, and problem solving.- Analyze Profit and Loss Reports as well as weekly and daily performance summaries using various metrics to determine what plan of action would aid in achieving goals/plans.- Interview perspective candidates to identify new associates that were driven to succeed and would contribute to business success.- Promote several associates into management roles as well as aided associates in other stores in their development for promotions with feedback and coaching discussions.- Build customer loyalty through exceptional customer service techniques and an engaging in-store experience.- Member of the Alliance Employee Resource Group for two years which included conference calls and meetings/emails to discuss ways to increase and maintain diverse talent within the company, and how to keep individuality/identity- Participate in meetings with corporate executives to provide insight and share ideas that could assist in improving business practices and company initiatives.- Volunteered time to local schools and gaming related events to promote business and create a culture for the business in desired market.

Recruit, hire, assess, develop, and retain people committed to outstanding customer service. Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first. Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals. Communicate clearly and regularly with store associates, other Store Managers, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan. Protect company assets through effective inventory control and loss prevention practices. Lead store associates in meeting sales, profit and shrink goals. Ensure that all areas of the store are clean, organized, and merchandised pre company guidelines and all store fixtures and equipment are in proper working order. Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager. Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present. Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines. Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered to.

Achieve sales goals and accomplish administrative and operational duties set by Store Manager. Assist store in meeting sales, profit and shrink goals, while adhering to company polices and procedures. Adhere to operational procedures and company polices and practices as communicated through the company handbook, procedure manual and Store Support Center or company management communications as released. Count, balance and reconcile daily business transaction totals and record information into POS system. Ensure that all closeout paperwork for daily business transactions is completed correctly according to procedures. Ensure bank deposit slips are completed accurately and bank deposits are made on a daily basis per company guidelines. Assist management to ensure store has sufficient cash and change for sales transactions. Assist management to ensure that all Game Advisors correctly follow all company transaction procedures. Properly complete Game Planner according to company policies and procedures.

Computed sales prices, total purchases and processed payments. Described merchandise and explained operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers.