Martin Walker Email & Phone Number

Austin, Tx, Us

Abilene, Texas, Us

• Coordinate planning and execution for multiple (50-120) simultaneous customer-facing projects to deploy enterprise software and services supporting the Sales, Services, Installs, and Support teams.• Accountable for project progress, communicating with partners and stakeholders, and intervening when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult and stressful situations.• Focus on continual process improvement by evaluating tool improvements and partnering with cross-functional teams to optimize outcomes and drive the adoption of new processes. Use data analytics in spreadsheets and databases to drive business decisions. Additionally, use queries from CRM to build reports to provide actionable data to project teams and management.• Communicate project milestones, risks, and goals to the broader cross-functional team to drive consensus and properly implement decisions.• Facilitate healthy discussions and coordination among operational stakeholders across Milsoft to manage all existing project resources effectively.• Manage Milsoft’s cross-functional operational efforts and advocate for our Vendor Partners, working with development, QA, Sales, Marketing, Installs, Services, Support, Training, and Administration to ensure the smooth rollout of changes.• Manage dynamic and growing requirements with limited guidance and high ambiguity, prioritize competing needs with sound reasoning and creative solutions, and seamlessly shift between strategic and tactical environments.

Abilene, Texas, Us

• Principal author for several significant revisions of the Milsoft Hardware & Software Requirements document, which communicates critical information about the requirements for running Milsoft’s software. The self-initiated project involved seeking input from IT, Development, QA, Support, Installs, Administration, Legal, and Project Management and putting the findings into a cohesive and readable document.• Managed upgrade and installation schedules for 3-5 technicians for daily tasks and coordinated with several hundred Enterprise customers for their upgrades. Responsible for answering procedural questions about the upgrade, communicating and negotiating dates and times, and troubleshooting issues that arose.• Implemented a self-scheduling portal for customers to pick dates for installation or upgrade. Evaluated multiple vendors and selected Acuity Scheduling as the most cost-effective platform. After the initial account setup, worked independently to establish integrations into Google Calendar, IFTTT, the support website, and Smartsheet. Created simple bots and webhooks to add notifications to Google Chat and Discord channels for internal awareness of the installers’ schedule. • Led project to eliminate plain-text credentials stored in the company CRM and transition all credentials into 1Password. The project involved coordinating multiple internal teams, driving consensus, and achieving management’s goals.

• Provided case management to low-income veterans who were homeless or at risk of homelessness.• Verified veteran status and income for all applicants to determine eligibility for services.• Assisted veterans with obtaining housing, including helping to provide rental and utility assistance.• Made referrals to other agencies and programs that could further assist veterans in crisis.

• Collaborated with a diverse and international team of developers and testers to create testingscenarios for new AT&T software, and assisted in tracking and helping fix code defects• Acted as an SME and presented details of projects to the testing support and PSO team• Extensive experience using Unix/Linux via PuTTY to view log files when investigating defects• Frequently used SQL to make updates to multiple databases for workarounds on orders• Learned some basic PL/SQL to create scripts for assisting in testing

Abilene, Tx, Us

• Conducted training, such as American Red Cross CPR/First Aid, PMAB (Prevention andManagement of Aggressive Behavior), Customer Service, Diversity, Driver training, SexualHarassment, etc., for employees• Facilitated the New Employee Orientation process, including first-day paperwork, tours offacilities, on-boarding process, and coordination of training offered by other instructors• Credentialed licensed employees, such as LVNs, RNs, and LPCs, and verified educational andlicensure credentials for all job applicants• Processed all job applications, forwarding applicants to the appropriate hiring supervisor• Maintained the HRIS iVantage software, implementing changes such as creating a new way foremployees to sign up for training, and correcting errors that users encountered

Abilene, Tx, Us

• Provided information regarding housing options to adults with intellectual and developmentaldisabilities (IDD) including tours of homes and informational brochures.• Contacted families and legally authorized representatives of consumers and provided thefamilies with education and information regarding living options

Abilene, Texas, Us

• Answered 911 and non-emergency phones, and obtained needed information from callers toenter “calls for service” into the I/Dispatcher Computer Aided Dispatch program and Dispatchednecessary personnel and equipment for police, fire and medical emergencies• Utilized multiple records systems, including municipal court records, local record managementsystems, State and National Law Enforcement telecommunication systems and other data sourcesto obtain “mission critical” information for police officers, detectives, and firefighters• Trained new hires through classroom instruction and on-the-job training. Created a refreshertraining course for coworkers to learn to use the dispatching program more effectively

Cedar Rapids, Ia, Us

• Called persons associated with many non-profit organizations, including Abilene ChristianUniversity, and asked for donations to the respective organizations• Maintained confidentiality while soliciting pledges and processing donations made over thephone using credit and debit cards

Ms, Organizational And Human Resource Development

Bs, Psychology