Daisy is a fast-growing independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. We have been providing unrivalled and award-winning customer care since 2001.Our advisors know you need a hassle-free reliable service and will listen to all your business requirements before recommending the most appropriate solutions from Daisy’s unified, extensive, flexible and fully-customisable product portfolio.

Red Box Recorders is a global provider of voice and data recording solutions that solve often technical and complex business challenges in the most simple and effective manner possible. The company’s innovative and proven software enables the capture, authentication, analysis and evaluation of multimedia communications from a wide range of data sources including fixed-line and mobile calls, radio, screen, SMS, instant messaging and social media. This ensures that organisations are not only fully compliant, but also become more competitive, productive and efficient.Red Box's smart, scalable and forward thinking technology is backed by an established global infrastructure to deliver the highest levels of quality, service and support. This unrivalled expertise means the company can meet the precise business and operational needs of companies and organisations within the contact centre, financial services, healthcare, government and emergency services sectors.A UK-based business with a substantial global reach, Red Box is headquartered in Nottingham and continues to extend its regional offices to now include London, New York, Singapore, Dubai, São Paulo and Bucharest along with a worldwide reseller network of more than 200 partners to provide unrivalled levels of local sales and technical support.

At Benbria my activities included responsibilities of becoming the prime business development manager, sales and pre-sales contact for Benbria business partners throughout the entire EMEA and AP regions. To present a complete end to end working solution to meet the customer’s requirements. Involved with working on technical customer tender documents, and ensuring an accurate response delivered to the customer, providing professional presentations / demonstrations for both sales consultants and the customer.

As the business developed within the south Pacific region the Mitel pre-sales team grew, I was approached and asked to become the team leader of the Pre-Sales group coordinating the team in the South Pacific region, this was a exciting experience and has allowed my development to reach a new level. Achievements to date include: • Getting Mitel to 3rd placed position in the Australian enterprise IP telephony market space within 4 years. • Implementing the roll out of the Mitel hosted demo facility to over 40 business partners within the region. This allowed our channel partners to utilise the already existing tier one solutions centre implemented in Sydney. This included implementing the SonicWALL VPN technology to securely allow business partners to access the solution centres solutions.

Development of the strategic partnership between Mitel Networks and Hewlett Packard. Joining this team at the beginning meant the building up of the knowledge base of Hewlett Packard’s understanding of the Mitel networks VoIP product portfolio.

Within this role responsibilities included new product Introduction/ Evaluation, Working with project Managers to bring the new products and technologies to market. Training Sales Support, Working closely with Product Training, Product Support and Marketing to prepare the way for full volume ship.Tender Database – Manage the tender database, ensuring all data is correct before the product is shipped.Customers – Acting as a true consultant to our customers, providing the technical lead in the sales team, acting as a guru in a product technology area.Seminars/Exhibitions – Provide the expertise to demonstrate the full feature set of the products both to the channels and end – users.Time has also been spent covering Mitel’s regional office in Singapore, duties included Pre-Sales support for a period of one month.

This role included the responsibilities of, Becoming the prime contact for Project Managers/Sales and the Customer, to present a complete working Solution to meet the customer’s requirements.Involved with working on Technical Customer Tender documents, And ensuring an accurate response delivered to the customer.Providing Professional Presentation / Demonstration for both Sales and the Customer.

Experience was obtained by myself to be able to concentrate on Mitel’s Call Centre solution portfolio. In particular ACD II and Supervisor. Some of the responsibilities included finding a fix to customer issues, both on and off site.

Duties within this role included Installation and Maintenance of all Mitel PABX solutions. Call out rota was also part of this role. This was an extremely enjoyable role and enabled myself to gain a lot of experience with the customer facing aspect of my development. As Time went on, Skills were developed to include Mitel’s growing product portfolio.

My duties within this role were looking after Mitel’s voice and data networks. Involved working on all variants of Mitel SX-2000 PABX’s. Work included all moves and changes within Mitel UK. Being involved with all field trial upgrades on these products. As well as the voice infrastructure, Responsibility for the Data and LAN connectivity, This included working with Thick/Thin wire Ethernet, Routers, Bridges, Mux’s, Terminal Servers and Connectivity to VAX’s.