Michael Martin Email & Phone Number

Forchheim, De

Leader of the Enterprise Solutions and Services teams including managed equipment services, Integrated (Multivendor) Services and all Consulting and Customer Performance Improvement activity within the US Market. I delivered service excellence for all customers through the demonstration of expert relationship management and operational knowledge throughout the service lifecycle. I am responsible for establishing and executing strategies supporting multi-year renewal and growth of assigned $200M portfolio. I performed a pivotal role in differentiating the customer experience from competitor offerings in the market and positioned Siemens as the solution provider of choice.I served as a senior representative for customer success across the full lifecycle of customer contracts with a large impact. I forged mature, influential relationships with internals, suppliers and customers to drive value and key service metrics that reflect a strong customer experience and low failure rates. I actively contributed to the account development plan with accountability for delivering aligned customer success. I protected existing revenue streams and championed the pursuit and execution of new opportunities and initiatives, also offering high levels of support during the capital equipment business process. I developed global awareness of business sensitivities at a local customer level and maintained a good understanding of commercial drivers and SLA stipulations.Achievements:• Drove enterprise team to develop $1 billion in qualified funnel opportunities, closed $80 million, multi-year sale (largest in Siemens) and doubled portfolio contract renewal rate within North America Market.• Developed alternate business models based on B2B sales, SaaS sales and digital transformation solutions that generated new consulting and educational revenue streams while differentiating company offerings within US and Global markets.

Amsterdam, Noord-Holland, Nl

Directed revenue, margin, growth initiatives and productivity for service sales, operations, strategy and solutions for a 1.4€ billion North American Service Business. I centered on relationship-management and strategic selling focusing on the top/strategic accounts. I drove service led solution sales by establishing trusted, advisory relationships with various customer executives. I developed a pipeline of opportunities; created account plans; and closed deals for defined customers.I sponsored cross-functional plans within the company and led a highly motivated team of Service Sales and Support Professionals. I provided leadership for all aspects of technical and advanced services sales and consulting in assigned area and accounts for services and aimed for results to exceed booking, revenue, and profit targets worldwide, including sales management, field marketing, service delivery, finance, and partner management.I led a region with multiple, matrix support resources, including inside sales representatives, professional services consultants and engineers. I developed an effectual partnership to work with enterprise product team, BU's, technology practices, delivery, and services marketing to define go to market plans for new growth markets. I owned all field productivity and Customer Service KPI metrics and Vendor Management supply chain requirements. I also served as the Executive sponsor for large scale consulting engagements (Alex Partners, McKinsey, Deloite).• Owned and drove the total ‘end-2-end’ customer experience and launch of new service offerings resulting in Philips achieving #1 IMV rating in 2016 across all of Imaging Services, Ultrasound, & Patient Monitoring.• Designed go-to-market strategies, establishing internal/external sales channels for multi-modality sales, including IT, equipment-as-a-service projects and clinical/productivity consulting offerings.

Amsterdam, Noord-Holland, Nl

Lead service delivery for service sales, capital equipment sales, and managed equipment partnerships for diagnostic imaging modalities consisting of MRI, CT, nuclear medicine, x-ray and multi-vendor imaging/biomedical equipment. I utilized healthcare and technology industry knowledge and market trends to anticipate changes, bring insights and ultimately achieve business objectives. I served as Customer Service VP for 13 profit centers comprised of $211 million P&L and 300+ employees across North America also acted as Channel Manager for Philips Healthcare largest North America Sales and Service distributor. I received Philips pinnacle and change agent leadership awards in 2012 & 2014, North America leadership award in 2015, and was consecutively recognized for top margin performance during 2012 – 2015 financial cycles.I built-up a world class team focused on delivering value for growing customer base and helped them take their company product usage to the next level. I defined and optimized the customer adoption lifecycle to drive true value for enterprise customers. I evangelized new product features and provided customer feedback to product, engineering and sales/marketing teams.I led and represented customer success across all functions, helped foster company-wide culture of Customer Success. I collaborated closely with Renewals, Expansion and Sales – worked hand-in-hand with the sales organization to achieve retention and up-sell targets. I defined and owned key metrics for the customer success team, including production adoption, usage, NPS, deployment, team development.

Abingdon, Oxfordshire, Gb

Chicago, Us

Chicago, Us

Bachelors Of Science (B.S.), Engineering

Masters (Ma), Management