Martina Ashraf Email and Phone Number

• Process full reservations and ticketing procedures using Avtra PSS system.• Handle all incoming and outgoing calls, providing exceptional customer service.• Respond to emails with reservation information, confirmation, and additional details.• Handling Time change / Flight cancellations by mail / calls for travel agencies and passengers.• Generate and follow up PAYFORT invoices / payment methods to deal with any issues concerning the web users booking.• Handle customer complaints, travel issues, or refund requests.

I trained at Cairo International Airport in two departments, Transit office & baggage services office:• Making hotel vouchers for passengers to register at airport hotels.• Enter the passenger's data into the airline's system.• Arrange accommodation for passengers until their next flight.• Arrange the transportation to the hotels for passengers.• I was responsible for reviewing the passenger's documents.• Learned how to do a baggage loss report and damaged baggage report.