Martina Matthews Email and Phone Number
Martina Matthews work email
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Martina Matthews personal email
Martina Matthews phone numbers
I am an accomplished professional with a proven track record of success in the development and implementation of customer care and product strategies that prioritize customer needs and drive customer advocacy. My expertise lies in restructuring and revitalizing customer care organizations to ensure efficient problem-solving and maximize customer satisfaction.One of my key strengths is establishing a strong connection between product development and customer care, enabling the delivery of effective and customer-focused solutions. I have a knack for creating company-wide metrics that measure and deliver the highest value to customers while structuring teams to consistently surpass these metrics.Bringing the Voice of the Customer to life is my passion. I believe in fostering a customer-centric culture throughout the organization and building strategic partnerships to ensure accountability towards customer satisfaction. I am skilled in driving automation, efficiency, and scalability to elevate support quality and improve accessibility for a diverse customer base.With a commitment to delivering exceptional customer experiences, I constantly strive to leverage my skills and expertise to exceed expectations. I thrive in dynamic environments and am driven to continuously innovate and enhance the customer care landscape.View resume | https://bit.ly/3oW8L3J
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Chicago Chapter OrganizerThe Ai CollectiveChicago, Il, Us
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Chief Experience OfficerFlextech.Ai Sep 2024 - PresentChicago, Illinois, Us -
Advisor: Customer Experience And Customer Support OperationsNucash Money 2021 - PresentMumbai, Maharashtra, InNuCash is an emerging Fintech startup that has entered the market with a primary mission to revolutionize the financial landscape for college students. As an early-stage company, NuCash is driven by a clear vision of simplifying and fostering a user-friendly approach to finance within the college demographic. -
Director Of Community Engagement And SuccessMarketplace Risk 2023 - 2024San Francisco, California, Us -
Head Of Voc (Voice Of The Customer)Life360 2022 - 2023San Mateo, California, UsLife360 is a comprehensive mobile application designed to enhance family safety and connectivity through location sharing. This sophisticated app enables users to effortlessly stay connected with their loved ones while keeping track of their real-time whereabouts. With features including real-time location sharing, arrival notifications, emergency assistance, and detailed driving analysis, Life360 offers a wide range of functionalities to ensure peace of mind and enhance overall family safety.Led the strategic implementation of the Voice of the Customer (VoC) Program within the Life360 brand portfolio, which encompasses Life360, Tile, and Jiobit. This program aimed to capture and analyze the diverse range of customer needs, wants, expectations, and preferences across all brands. By spearheading this initiative, I ensured a comprehensive understanding of customer insights and enabled data-driven decision-making to drive customer-centric strategies and enhance the overall customer experience. -
M&A Integration Collaboration Committee MemberLife360 2022 - 2023San Mateo, California, UsDistinguished as one of twelve employees chosen from across the organization to contribute to the recently established Integration Collaboration Committee. Tasked with a critical mission, this committee aims to identify obstacles hindering the seamless integration plan for Life360, Tile, and Jiobit. By diligently examining and addressing concerns from various departments, the committee endeavors to generate actionable recommendations to propel progress while providing support to colleagues navigating the complexities of this challenging phase.
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Vp Of Customer Experience — JiobitLife360 2020 - 2022San Mateo, California, UsJiobit is a sophisticated tracking device specifically engineered to deliver robust location monitoring and safety solutions tailored for families and caregivers. With a steadfast commitment to prioritizing the safety and well-being of children, seniors, and pets, Jiobit provides a comprehensive suite of features designed to enhance security and peace of mind. These include real-time tracking capabilities, geofencing functionality, and intelligent notifications, empowering caregivers to establish seamless connections and maintain constant awareness of the individuals under their care. Through its advanced technology, Jiobit aims to streamline safety practices and foster a stronger sense of security within the caregiving ecosystem.AWARDS OF NOTEMartina received the esteemed Culture Exemplar Award from Jiobit in 2021 for her outstanding dedication and contributions to the company's organizational culture. She has played a pivotal role in fostering a positive work environment and upholding Jiobit's core values. Martina's exceptional leadership and commitment have made her an inspiration to colleagues and have contributed to the ongoing success of Jiobit's inclusive and thriving workplace.
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Head Of Customer SuccessNectar Inc 2018 - 2020Palo Alto, Ca, UsNectar represents a groundbreaking solution aimed at empowering the hospitality industry in its efforts to mitigate shrinkage. This innovative pourer and stopper revolutionize traditional bottle management practices by incorporating ultrasound technology to accurately measure bottle levels in real-time. By providing precise tracking of pours, Nectar enables establishments to monitor and manage their inventory effectively. The accompanying Nectar hub seamlessly connects the caps to the cloud through wireless connectivity, granting users the ability to access and analyze pour data from any location and at any time. With its cutting-edge features, Nectar streamlines operations, enhances inventory control, and empowers businesses to make data-driven decisions for improved efficiency and profitability. -
Co-Founder At Hellochime.ComSittercity 2014 - 2017Chicago, Illinois, UsChime by SittercityHelloChime.com -
Vp Of Customer SuccessSittercity 2013 - 2017Chicago, Illinois, UsSittercity is a leading online platform connecting families with caregivers, primarily focusing on childcare services. With a robust database of caregivers, including babysitters, nannies, pet sitters, and senior care providers, Sittercity assists families in finding suitable caregivers. Families can browse caregiver profiles, evaluate qualifications, availability, and read reviews from other families. Sittercity prioritizes safety, offering comprehensive background checks and verification processes. As a trusted intermediary, Sittercity empowers families to make informed decisions and connect with reliable caregivers for their loved ones.AWARDS OF NOTEAs a distinguished professional within the Sittercity organization, Martina was honored with the esteemed "Thanks!" Culture award in 2014. This prestigious recognition underscores Martina's exceptional contributions to cultivating a positive and thriving company culture at Sittercity. Additionally, Martina's achievements and influence within the industry were acknowledged by the Illinois Technology Association (ITA) when she received the illustrious ITA Spotlight recipient title in the same year. Martina's accomplishments and expertise were showcased through the ITA Spotlight program, emphasizing her notable impact on the technology sector.
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Founding Member; Customer Experience, Operations, Voc (Voice Of Customer)Chegg Inc. 2006 - 2012Santa Clara, Ca, UsChegg.com is a prominent online platform that offers a wide range of educational services and resources to support students in their academic journey. With features such as textbook rentals, online tutoring, homework help, and study guides, Chegg.com aims to enhance students' learning experiences. Students can access an extensive library of affordable textbooks in both digital and physical formats. The platform also provides personalized online tutoring services, connecting students with qualified tutors. Instant homework help is available for quick answers and solutions. Additionally, students can access study guides and resources to excel in their studies. Chegg.com is dedicated to empowering students and providing comprehensive support for their educational needs.
Martina Matthews Skills
Martina Matthews Education Details
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Governors State UniversityMarketing -
Governors State UniversityComputer Science
Frequently Asked Questions about Martina Matthews
What company does Martina Matthews work for?
Martina Matthews works for The Ai Collective
What is Martina Matthews's role at the current company?
Martina Matthews's current role is Chicago Chapter Organizer.
What is Martina Matthews's email address?
Martina Matthews's email address is ma****@****egg.com
What is Martina Matthews's direct phone number?
Martina Matthews's direct phone number is +131242*****
What schools did Martina Matthews attend?
Martina Matthews attended Governors State University, Governors State University.
What skills is Martina Matthews known for?
Martina Matthews has skills like Customer Experience, Product Management, Process Improvement, E Commerce, Social Media, Leadership, Analytics, Start Ups, Customer Satisfaction, Call Centers, Vendor Management, Team Building.
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