Provide personal leadership that promotes interpersonal trust, encourages productivity and responsiveness to the needs of the operation and persuades individuals to meet organizational expectations, accomplish tasks and follow directions. Oversee a high volume department, which currently processes 4,000 MSO’s and 3,300 titles per day for our Groups. Establish overall training and development strategy for direct reports.Provide general support and problem resolution for internal and external customers. Prepare effective and timely employee reviews and oversee review process.Identify and develop new opportunities for L&T. Communicate and develop relationships with Manufacturer's, vendor and company personnel.

Maintaining strict compliance with all Titling laws, Accurately process incoming titles daily, Submit requests for Correction titles, Duplicate titles/MSO's, and Salvage titles for all respective U.S States. Process vehicle titles using the respective states/agencies guidelines in a timely and accurate manner , send titles to respective groups, and assure a high level of customer satisfaction .Train new License and Title Assistants, and provide Supervisor assistance on special projects as needed.

Supervisor – Claims Service Center/ Subrogation Service GroupAdminister, execute, and conclude daily business activities, assigning personnel and resources as necessary to ensure production continuity.Select, assign, train, motivate and evaluate subordinate personnel and recommend or initiate associated personnel actions. Review and approve personnel payroll hours.Develop, implement, and conduct quality control review of claim and citation case handling process, monitor accuracy and timeliness of input/output to mitigate penalty or exposure.Prepare citation case handling and productivity reports, monitor claim assignment and citation case handling processes, and provide status and workflow and employee productivity reports to management.

Lead Agent – Claims Service CenterEvaluate Out of balance, incomplete and problematic claim exception requests, research and resolve corresponding events, request information from locations, document issues and notify management as needed, and provide assistance to Supervisor on special projects.Review and verify incoming claim/ legal documents, send claims to the appropriate department, update claim information in the claim system, and respond to inquiries from locations and third parties.Review and evaluate initial claim reports as received from internal departments, determine if further action should be taken, and send reports to the appropriate department.Assign, train and contribute to the evaluation of claim agents and recommend and implement improved efficiency methods.Respond to and resolve complex claim inquiries, initiate return calls to involved parties in order to collect additional claim information.

Review and verify incoming claim documents for accuracy, enter claim information into the claim system, determine the appropriate internal department to forward claim, and send the claim to the corresponding department.Review and validate incoming financial documentation, ensure that billing reports and invoices correctly calculate damages to vehicles, update claim files and send updates to the subrogation billing system.Respond to incoming calls from customers, third parties and locations personnel, research corresponding events, and transfer callers to the appropriate party.Locate, validate and attach the appropriate Open rental agreements from the company database to the event folder.Complete first reports of claims, enter information into the claims system, and initial requests for additional claim documentation from a Lead Agent.