Front office: welcoming guests, check-in and check-out, guests’ assistance during their stay, problem-solving;• Back office: bookings registrations, petty cash book registrations.

My main tasks were: - RECEPTION TASKS: Registration of students, Export Starting List of the week after, Preparation and Lamination of student cards, Preparation of envelopes for home stays students, Sending goodbye and welcome e-mails to students, Inform students of any interesting activities the school offers, Prepare packages for students ( booking tours and excursions), Schedule meetings for the students with the general manager, generate the transfer list for arrival and departure of students, check all the details and send it to the taxi company, Prepare the departure envelopes for students, Send SMS to host families with arrival details of the students, Prepare the activity schedule of the next week, Check the Cash box, Sell books and tours to students, Input the sales on PHP POS, Work with SAS Database, Input emails in databases, Meet and greet clients, attending to their needs, update the notice boards and answer the phone - OFFICE WORK: Filing of confirmed bookings, filing of invoices and filing of feedback forms- MARKETING: - Update the Database of Agents, Work on Databases, Translation work in Italian and Spanish of the school website - Filing the profile information of inlingua on promotional websites