Customer Relations/Design Manager
Serving colleges, universities and public school districts streamline their print, graphic design, mailrooms, and copier fleet maintenance services.• Oversaw and performed design projects ensuring each project adheres to client’s brand standards – while crafting interesting, attractive message-driven pieces. Key responsibilities included ensuring that projects are managed successfully from start to finish while managing client relationship. • Performed design services and extensive understanding of preparing files for offset and digital print. • Supervised second designer. • Support Print Solutions Specialist and other sites needs for marketing materials and consulted on print solutions. • Set up a protocol with PSS and site managers for what our capabilities are, and what information is needed (all steps) in order to begin a design project (concept sharing by sample, text and graphic elements, deadline and proofing requirements, how an order needs to be received)As Site Manager• Monitor the flow of over 1,000 print orders per month from intake through delivery along with over 5,000 incoming and outgoing mail pieces• Assess capacity for upcoming orders and implement sourcing plan to ensure workflow coverage/on-time delivery• Managed over 10 vendor relationships—from initiating and facilitating bidding process for outsourced jobs to ordering and testing new products• Performed comparative cost analysis of in-house or outsourcing production costs, saving of $5,000 in the first 3 months and increase $20,000 in sales in a year• Lead and implemented employee training program of 30 staff memebers for policies and procedures to enhance the print center’s effectiveness and efficiency to better serve customers