With over 19 years of work experience, I am a skilled and dedicated eligibility specialist with expertise in the Snap/FI Program. I have a strong passion for helping people in need and providing them with quality service and support. I am committed to the mission and values of the Department of Social Services, and I bring diverse perspectives and experiences to the team as a criminal justice and corrections student.In my current role at DSS, I am responsible for maintaining my own case load of clients who need assistance with the Snap/FI Program. I process over 40 cases a day and use my communication, customer service, and conflict resolution skills to handle inquiries, issues, and complaints. I am also very knowledgeable of Microsoft Office, including Word and Excel, and I assist the front office with administrative duties, such as receiving applications, entering them in the system, answering the phone, filing, faxing, and other clerical tasks.